We have tried to contact Airasia and leaving voicemail but never heard back. thanks in adv.! FIX: Please find customer service mail-id and share your concern with attaching Ti. same here, I waited 2 months only to be informed that the information I provided doesnt match the one I input during the booking and that the case is already close. To make it sure i put my self as emergency contact person. Need. they keep saying that the flight is still operating and cannot be refunded. Thus our first payment of rs.13,157/- is due for refund. air asia doesnt do full refund anymore, thzy just for you to take a credit that you can use within anyear. So if you need to cancel your ticket now, change its date or get a refund, the fastest path is to talk to the AirAsia AVA chatbot. . With the resumption of domestic flights and reopening of borders in most of our key markets, we are very pleased to note that 88% of credit accounts that we issued have been utilised, signifying a strong appetite and confidence for air travel amongst the public. Hi Roger, did you get your refund already? AirAsia Berhad (Malaysia)|Thai AirAsia Co. Ltd|PT Indonesia AirAsia|Philippines AirAsia Inc.|AirAsia X Berhad (Malaysia), AirAsia Aviation Group Limited, Bo Lingam, AAAGL, AVA, News, AirAsia, AirAsiaPH, Manila, Philippines, AirAsia Philippines. after 3 months still no refund. 29 2565 AirAsia Aviation Group Limited (AAAGL) (Refund) -19 2 . yes maika.. walng kwenta yan airline na yan. 2020 AirAsia Group Berhad. Omg same here and then they closed mine! am i being duped? ><, Hi mera PNR O6F9QQ,ye cencel ho suka hai ,eska refund sahiye joldi sahiye. No refund money to ixigo till now. they dont intend to refund thats why its hard to contact them . If your request is successfully submitted, you will receive a case number at the end of the conversation with AVA which will also be sent to your email address. DO NOT FLY WITH AIRASIA! how many days before i get the refund? Please refund in cash or refund by air tickets to my destination, Hi can you help Ive booked two flights one from Bangkok to Phuket 18th March and Phuket to Bangkok on the 1st April Ive made a mistake as Ive booked wrong airport the airport should be not don mueang airport is there any way I can move bookings to that airport as dont have enough time to catch flights as flying into bkk bookings are under morritt my mobile is [protected] we are in uk, Desired outcome: The Poor Traveler is managed by WanderGeneration, Inc.Email us: yoshke@thepoortraveler.net. My account with them is just useless!! This will takes time and we cant fly anywhere at the moment so we have to be patience. Rohana Betak, 60, said she requested a refund of 4,000 Malaysian ringgit ($911) after the airline cancelled her flights between Senai and Kota Kinabalu, the capital of Sabah state, following the introduction of a nationwide lockdown in March 2020. Ive been following up 20 times and Im so tired of it. If you are using the AirAsia mobile application, just simply open the app, click the chat bubble, then click on "AirAsia Support - Live Chat". For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. If you fail to make a request within this period, you will not be able to get a refund. The Asean super app for booking flights, hotels, activities, food, unlimited deals and so much more! With AirAsia, airport tax refund can only be filed within 6 months after the supposed departure date or one year from the booking date. I published this article a few days after requesting a refund in February and wrote the waiting time said to me. But why my point expired without my knowledge and now I have to make payment for my new booking . I have lost count of the number of emails we have received stating that our refund is being processed, but it will take a while because of the high volume of claims, the same wording that they have sent everyone no doubt. For advertisements, contact me at [emailprotected]. The customer service rep can only log your concern internally. However, 10 months is ridiculous. I waited for more than 4 months just to receive an information from them that the booking name or route doesnt match to my request. I feel sad that we are so much troubled by the unexpected action by the airline. Departure scheduled 27th March, 2020. I can communicate in English and Mandarin well. Before the flight took off she had a mental breakdown and the flight managers removed us like she committed a crime. that is our money! The restructuring exercise requires us to review every aspect of our operations in order to put in place a number of measures to ensure the airline can recover faster when international borders reopen and travel restrictions ease. Im having the same problem now and AVA is so Dear officer, . Or is the status still in process? Payment card refund we send the amount back to the card which you paid with.It's not possible to refund it to a different card. You may be asked your contact information and other details. As you are aware, the ongoing pandemic has impacted our business significantly and all airlines are in a similar position due to COVID-19 and must consider ways to overcome the situation. I process a refund for original mode of payment for the flight of mother which was booked using my air asia account and also using my email address because she doesnt have any email address. Papahirapan nya tayo for the refund no matter what . I tried to contact them with their available email addressess but none of them were able to sent since it says email address not found!! Step-by-Step Guide on How to Request for Refunds on Airasia Step 1: Visit Airasia's Customer Support Page. I am livid!!!! 6 months and still no refund. Its the code with 6 letters. hi, unfortunately, I wasnt able to transfer it to my credit card. Air Asia outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. walang kwenta!!! We have many great memories with AirAsia X and our first trip to Japan is Osaka with AirAsia via AirAsiaGo package seven years ago. Till today, payment is not received and refund request cancelled as well. I just tried 4hrs yesterday. Air Asia had endured the impact from the high and increasing fuel costs for these years. This review was chosen algorithmically as the most valued customer feedback. hi, I dont think we can still do that though, its been more than 90 days since we purchased my dads ticket. Desired outcome: Credit card Ive been advised by AA that it will take 12-16 weeks (Im passed this time period). We do our best to keep our guests updated frequently with emails regarding their refund status, and they are also able to check the status of their refund anytime of the day via AVA, our multilingual virtual Allstar. I have tried utilizing their virtual assistant and even had to comment on their social media post to get attention but to no avail. And so i requested for a refund. No progress and cant even hold a person who can give a solid answer. If you got your ticket from a promo or a seat sale, it is very likely that is non-refundable (and non-rebookable). Hi, i already requested the full refund last month. 2023 TAIWAN TRAVEL REQUIREMENTS: Still Visa-Free for Filipinos? what if I paid thru Cebuana Lhuiller. Only txt message. Kindly cancel my booking now. But they never gave the refunds. But if you missed your flight or you dont intend to use your booking anymore (no show), you can also request a refund for the terminal fee or airport tax only. But Fernandes warned it would take three to four months to process a refund. We . Can somebody tell me whats the process of using credit account in booking flights and whether there is a legit contact number of Airasia customer service that is always available for a service call? I need a confirmation email of my cancellation request. Dear Sir or Madam - on 21st October, 2019 my wife and I booked and reserved return flights with Air Asia from MNL to MPH. Under AirAsia's current refund policy, the airline offers customers a refund, credit or a new travel date whenever a flight is cancelled or postponed. Here is my booking number RQ3RVR. Thanks! . January **, ****. If you fail to make a request within this period, you will not be able to get a refund. Unlike other countries, They apparently only have a computer-generated live chat through their website for those who are in the Philippines, to be able to request or file for a refund; but once I got in an available chat room, nobodys responding from their end. This website is owned and operated by AirAsia Berhad (284669-W) (AirAsia). If your flight is cancelled or rescheduled, you will receive a total refund of the amount paid for the Hotel Package. is there anything more I can do? i pestered airasia on twitter every other week/month for my refund. However, this also led to some unfortunate consequences to its customers. Hope this helps us all. We ask them politely to consider but he gave us hard time. Hotel-only Booking. Its so frustrating and I am so tired of trying to get my money back so Ive accepted that I might not get my money back at all.. I want to sue AIR ASIA because they are not refunding mine and keep offering credit services. The guy need more training. The airline group said it has resolved more than 90 percent of refund requests and is committed to resolving a small number of outstanding claims as soon as possible. Follow AVAs next instructions. Landed around 2.30 pm The service counter staff of Air Asia (name Logeswari A/P Kannan) insisted I need to do covid RAT before I can check in. Its taking them too long to process refund. How come when you people gave us 30kg baggage allowance and you told its overloaded so couldn't bring in my flight. Why wont you cancel flights booked before the pandemic? Hi Will, like you, Im still waiting for my refund. Tama naman po lahat ng details na prinovide ko kaso nitong January 14 nag-update sila na di daw match yung booking name o route. So frustrating. The Malaysian Aviation Commission (MAVCOM), however, urged the airline to reimburse customers for tickets purchased whilethreatening to exercise its powers under the Malaysian Aviation Commission Act 2015. You clearly have not gone through this process yourself. 1.Confirmation:P52CQM Where is my refund airasia? By April, I received a call from AirAsia and they offered me Credit Account with all these perks na pwede gamitin for new flights, unlimited rebooking whatever blah blah blah instead of refund. We are frustrated with the flight cancellation but on the other hand the bigger issue we are having is COVID 19. Hope you can help me with my problem thank you false airasia on Twitter: "@ManviKatia @AirAsiaIndia Hi @ManviKatia ! They keep you going and going and never give you a refund. Some AirAsia passengers, including from overseas, asked why Loke had not taken the opportunity to address the issue of flight delays, cancellations and problems with refunds reported since 2020. Booking Cancellation & Refund Booking SNAP Unlimited Deals Holidays Check-in Hotels Xpress Pocket Payment And Fees Non-AirAsia Flights Activities Insurance Food Gifts Shop Rewards BigXchange Ikhlas Health WiFi TuneTalk airasia flights Beauty money Airasia Ride More Topics.
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