If I have to make a list of things I hate the most, calling customer service would be on the top 5, but at this point, I didnt have other options because eDreams wouldnt respond to my requests! Still waiting for the reservation confirmation. Ryanair added a link to their website to assist customers who booked through third parties, or screenscrapers as theyve termed it. This discovery only presented when attempting to access the boarding passes and many frantic discussions with Ryan Air prior to the flight leaving without the girls, the situation was so fraught I am not going to accept that your website allowed me to book them. I received a confirmation e mail but there is not a booking ref I can use to log into your app to manage my booking . Rfrence number is. The action you just performed triggered the security solution. Over 1 million happy customers have subscribed to eDreams Prime, the first travel subscription service of its kind. I have confirmation from Edreams stating I paid for 4 bags. Airport approved? Trying to contact Edreams with my queries, and I only get answers from Costumer Service. Registered with the Registro Mercantil de Madrid, Tomo 36897, Folio 121, Hoja M-660117 . First I booked a flight with my Postcredit Value Card. - United States: +[protected] (available 24/7 customer service) - Canada (English): [protected] - Australia: [protected] - New Zealand: [protected] - United Arabian Emirates: [protected] - Rest of the world: [protected] 00 Thank you for contacting eDreams. Check and change your flight. "We are pleased that eDreams and Opodo worked with us constructively and we welcome the significant number of changes they have made to their websites." I am looking right now for edreams contact tel number as I want to . It was a real nightmare. Payment. Also you can check on the status of a request, resend the confirmation email, get your e-ticket number, request an invoice, pick your seats. Booking tickets of airline showing booked 3 seats, although full adult-seat price paid for an infant who is seating on the lap. When booking online: Once you start the booking process, if you lose your internet connection or take too long to move onto the next . I paid for the 'full works' on my ticket to Sydney, and paid top price for it - on booking in, there is no record that I was to get anything other than a seat and one bag. I haven't received any confirmation via email. Our subsidiary established in the U.S. is eDreams LLC. Check to see if you've been charged and dispute the charge with your bank/credit card. Purchased tickets online, during the processing the flight fees increased $80 without asking to verify, contacted e dreams (no phone customer service) with no explanation or refund on addional charge! Cars. It may be I could have gotten a good price today Tuesday. 21 reviews. I have enclosed my e mail Please can you help . Shortly after, I got another no-reply email from eDreams. Performance & security by Cloudflare. In the mean time I check every day the prices from different agencies and they have changed very little. I find the company to be a rip-off. lots of people have had issues when making booking requests with ticket sellers like eDreams that do not have live availability or prices. In the event that, for any circumstance beyond eDreams, some of the orders which form part of your purchase cannot be processed, we will contact you immediately to inform and assist you. This is the version of our website addressed to speakers of English in the United States. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110903009', '');}, 'log_autolink_impression');flights. I didn't register as a prime annual and they just cut me like that. Just to add to the good advice from the two previous, maybe look at this link on the Ryanair website. When we came to airport to board the plane we found to our shocking surprise nether flight nor carrier exist any longer! ), and they haven't sent the confirmation email with booking reference, and are impossible to contact, is it sufficient to just have passport,name obviously etc. Worrying something could have gone wrong again, I called. The poor customer service agent said he would ask his supervisor, so he put me on hold for another 5+ minutes. Jim said I should still call, so I did, and of course, I had to go through the same process and explained everything again to a different agent. Company gets us to book via Company TA who never book seats or luggage on domestic flights. Bakassa, did you book through eDreams? Edreams ticket money charged but no booking reference Jun 7, 2022, 10:24 AM Save I bought flight tickets as a guest through eDreams. I purchased a ************** booking via eDreams LLC on 8/9/2022 for a total of $3,710.89, I also purchased eDreams LLC cancel for any reason guarantee insurance for a total of . Your eDreams booking reference :[protected] Could you please send your booking reference number via DM so we can assist you? They offered to refund the last leg, and I refused because the price for that flight (AirAsia) had already gone up! Oh gosh, please dont tell me something is wrong. I didnt pick it up because I would have to pay for the international roaming fee. Review the status of your reservation, make changes for flights without affecting date and time or modify your contact information. Featured Photo by JESHOOTS.COM on Unsplash. It takes less than 2 minutes to create one. They said they will refund me for only that part of the return leg, yet that they did not do. We blog about travel, exciting destinations to visit, typical food to taste and modern nomads to meet. The eDreams app makes finding and booking your holiday faster and easier. These solutions provide you with the opportunity for independence and initiative. eDreams is one of the leading European online travel agencies with the best selection of flights, hotels and vacation packages. Expat for life. Basic Rate . Dug for an hour for a customer service number. Whether it is making a new request or following up on the status of a request already open. Booking reference number: 7900688247. I tried to call to cancel the whole trip and get a refund, they did not do that. My email is. SainathT on 02 February 2023 about eDreams in category Travel. Since its not a usual roundtrip booking, I used multi-city search on Skyscanner to look for ideal flights. how long ago did you book and when are you flying? Need help on Edreams flight booking 11 years ago Save Yesterday evening I booked a flight on <http://www.edreams.net> US site with the reference number 7T6ES6. We answer nearly every call within 60 seconds. I booked my tickets through edreams (massive mistake! Never purchase through this website Trip Completed: No Booking Type: Flights Transparency Customer Service Ease of Booking Like Share More ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110902933', '');}, 'log_autolink_impression');airline before heading out to the airport in case there's a problem with your reservation. To do so, you'll need to provide your booking reference number. --------------------------------------------- We have a wide range of online self-service options to help you find the best possible answers to any questions you may have. eDreams - Refund processing Airline Reference OYJK34. So rates and prices may go up and I may end paying for a price much higher than that for wich I booked. The Help Center is the easiest tool for finding your answers: youll be able to sift through topics and resources that cover the full range of our booking components. It is a pity I didn't come across this board before purchasing anything from this bunch. To contact us about your booking, you can do so immediately via our help centre. Once you are logged in you can access the My trips area. YOU EITHER SOLVE IT NOW, OR YOU CONTACT ME THROUGH EMAIL.. If you have the booking reference and email adythey used, you can add luggage. Save up to CA$140 per flight. Performance & security by Cloudflare. If you are an eDreams Prime member, remember that you have exclusive access to a dedicated customer service line 24/7. IATA-accredited agent. Share your photos and videos with others to prove the truth of your words. I have called 5 times at this point and the last time I spoke with someone at edreams was 5 weeks ago and they said the refund would be posted in 7-10 days. 1 year ago. Once again, thank you for contacting eDream If the booking has gone through and you show up at the airport, you'd be spending more money anyway on boarding cards for Ryanair at the airport. Licensed Travel Agency CICMA 3682 and IATA-accredited agent. Kris will answer all your questions, point you to your desired product and guide you through the entire booking process. Travel Agency Licence GC88MD. - If you have reached this site by clicking on another link, it is possible that the session e, Automatic check-in, real-time flight status updates and all the info you need for your trip - only in the app. Close . The price offered for the three tickets was 2 104.69 GBP. Heathrow T3 checkin/security 7:17 pm. I payed to eDreams for the flights with INDIGO 378.39 - that is 29, 859 INR, but when I contact INDIGO to cancel my booking, I saw that THE REAL PRICE OF THE FLIGHT IS ONLY 22, 714 INR - eDreams simply OVER-CHARGED 41% HIGHER THAN THE RAEL TICKET PRICE !, and respectively will be the refund for the cancellation. PayPal More info . Save up to CA$140 per flight. Votes. VAT Number ESB-61965778. They cancelled the outbound trip and kept the return leg. The company left an official comment to this complaint. IM IN FUCKING CHINA AND IT WILL BE MIDNIGHT HERE. Through International calls the automatic replier puts me on hold and don't get attendedand still is costing me more money. Status: Resolved. First time travel from Toronto, to Chicago and then to Tokyo 8:05 pm. Then do a chargeback fro the original payment 9assuming it is not just a hold). Sorry for the inconvenience.. You may also avail of the Web check-in option to save time at the airport. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-108953088', '');}, 'log_autolink_impression');flight via edreams. Customer care: use our Help Center. eDreams - Refund processing Never had such experience before!!! Or Am I victim of a scam? Quote your booking reference and the code "concierge bag" to add bags to your booking +1 6133664297 . Special assistance and requests. After I explained to the other agent what happened, she transferred my call to their change department., Im just transferring you to the change department, but there are no changes, and I assure you there wont be any extra charge for this new booking. If you have the booking reference and email adythey used, you can add luggage. Hi did you find a solution to adding baggage after the booking with edreams? No way to get an answer from them. I even got a screenshot from a transaction mailed to me. Sorry, we were not able to access the requested page. You can contact eDreams across the following mediums: Phone. Here you can schedule changes or cancellations, add baggage or seats, manage your Prime membership or add ground transportation or accommodation. I was transferred to an indian call Center which sucked . So, take a look at all the options below to contact customer support and get all the answers that you need. Assuming payment has been taken, you could try your credit card to dispute the charge as goods not delivered. Replying to . How do I get a refund for this amount please? The email to [protected]@edreams.com *M. GetHuman5537191's customer service issue with eDreams from December 2020 . Re: Edreams ticket money charged but no booking reference. Trying to contact Edreams with my queries, and I only get answers from Costumer Service. I booked last Sunday and travelling on Saturday morning, I have tried contacting ryanair but they don't provide information if you haven't booked directly through them. Log in from any device. My email is. Change or cancel your booking, request a refund, check your flight status and lots more in Manage my Booking While 929-270-4024 is eDreams's best toll-free number, there are 2 total ways to get in touch with them. A n your massive mistake was not just using eDream it could have been using any other 3rd party to book Ryanair (ta && ta.queueForLoad ? Best regards, ^AG. The communication with Edreams in Spain was never personalized. 14. Really disappointed! Cloudflare Ray ID: 7a12cd204dc53509 He promised me he will contact me through the e-mail, then we hung up. If you dont have an account yet, dont worry! The action you just performed triggered the security solution. If you need to call us, the booking reference number will let us find your booking faster. 7 years ago Save Im trying to get my boarding pass. E-dreams is the worst site ever to book a ticket and stupid staff when you try to contact them. If the airline asks for your e-ticket number instead, you can find this by looking up your booking details here (excluding low cost carriers). Re: Adding baggage for flight booked on edreams. Complaint closed. Flight + Hotel. Invoice. Flights. It was like a guess work to understand what they were saying on the phone. They take advantage of people that live in remote countries like Mongolia or Namibia or Sudafrica, where no Edream offices to face our complains. Ever since booking your own flights online became possible, I always book my own flights so there would be no more emailing or calling back-and-forth with travel agents. Try Prime for FREE! Yesterday I was on the phone for 1 hr and 20 minutes and no one answered the call. Please send us a copy of this transfer by email to bankreceipt@contact.edreams.com with your booking number. The eDreams chatbot learns something new every day and is fluent in English, Spanish, German, Italian, and French! Discover amazing destinations. Seat allocation for families 8:31 pm. I bought fligh tickets for 5 person. https://onlineform.ryanair.com/ie/en/contact-us-ota. Its been a crap experience. A small mistake cost you a fortune and when you try to solve the issue afterwards, almost impossible to contact the customer service of edreams and they use every . ", (quite a few reports of no contact and no booking), would also say checking with the Ryanair in advance. Click to reveal Herewith the latest answer I got from edreams Costumer Service: Please send us a copy of this transfer by email to bankreceipt@contact.edreams.com with your booking number. This website sneaked its rates without indicating that they are in USD through entire booking process , even the final price on booking confirmation said that rates are converted into local currency for users . flight booking scam. I know it wasnt the agents fault all these happened, but when you work for an unprofessional business, this is what you get. We booked flights from London to Brisbane in January 2022 with eDreams. It is possible they have not been able to fulfil it and no booking made. Save your money and time people . I made a booking through edreams on Monday 28th November 2016 to travel from Windhoek to Miami (return ticket with KLM). It is just a metasearch engine, so when you book, it will link you to other booking sites, and this was when I had my horrible experience with eDreams. Save. It is possible the payment did not go thru and you dont have a ticket. To book flights within 60 seconds, use the one-touch booking feature. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. The customer service is absolutely horrible. So rates and prices may go up and I may end paying for a price much higher than that for wich I booked. It seems they do this on purpose and their feedback and customer service is frustrating, perhaps also on purpose. Hotels. And dont forget to check our Stored Travellers area to be able to book faster next time! Also, you can find the details of the hotline on any email you received when you booked your trip as a Prime member. We were never informed of the flight cancellation cancellation. I was informed by the Costumer Service after one week, that my booking reservation was still pending and that it will take from 7 to 10 more working days (1 to 2 more weeks) for them to confirm my reservation with the airline. - If you have typed in the address manually, please make sure it is correct. Through International calls the automatic replier puts me on hold and don't get attendedand still is costing me more money. And the most infuriating situation happened. Airline, Airport, and Travel Abbreviations. Wait. is not going through. Edreams told us we would be refunded for our return flights Eight months later and no refund, although they told me my refund was credited to my crefit card. EDreams pretended to be local booking sites with local currency rates while I was searching for a local flight on Kayak . Very kind, but the money is still on their side. . In my case I thought I had been scammed and had already lost the money I had paid for my tickets. Back. Calle de Manzanares, n 4, Planta 1, Oficina 108, 28005, Madrid, Spain. Re: Booking Reference or E-Ticket Number on edreams booking? I cancelled a flight in February. You can book hotels like Meli Hotels and Resorts, Marriott, Eurostars, NH, Catalonia Hotels & Resorts . Yours Mr William James Williams. Also, we would ike to inform you that fare may increase as we are unable to guarantee a fare until reservation get confirmed. They said they will cancel one part of the return leg b/c the other part was with the airline. If you have any questions, please visit the, Do you love travelling, getting to know new cultures and meeting new people from all over the world? No further comunication. VAT Number ESB-61965778. It may be I could have gotten a good price this Tuesday 6th December 2016, and I let them know about it again through their "very bad" Customer Service. A n have you checked your spam/junk folder in case emails from eDreams have gone there? I made the bank transfer on next day, Tuesday in the above amount and at that day exchange rate. I tried to book a tickets for a 3 adults and infant, 6 months old. Is your booking still processing? ), and they haven't sent the confirmation email with booking reference, and are impossible to contact, is it sufficient to just have passport,name obviously etc. Your IP: After 5 minutes of button-pressing to go through the options with their machine, I finally reached a human representative. Anyhow, I still need that flight to Kunming, and heck, I wasnt going to pay for the price difference, so I demanded them to book me another flight with no extra charge. I booked with edream a round trip. Have you contacted eDreams to add the extra luggage you require? The email to bankreceipt@edreams.comis not going through. Booking status. What now?! Make the process of booking and boarding your flight . I was lucky enough that I contacted the airline directly, and then they gave me all the details of my booking, including actual prices of the booking and currency handled, and the contact details of the Edreams office that did the reservation. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-108953376', '');}, 'log_autolink_impression');flights as you will have quite the fight to get your money back. New request or following up on the phone trips area I could have gotten a price! & # x27 ; s customer service agent said he would ask his supervisor, so he put me hold. A 3 adults and infant, 6 months old are logged in you contact! Purpose and their feedback and customer service agent said he would ask supervisor... you may also avail of the hotline on any email you received when try! To board the plane we found to our shocking surprise nether flight nor carrier exist any longer,... ] could you please send us a copy of this transfer by email to bankreceipt @ contact.edreams.com with your faster. To contact eDreams with my queries, and French of the flight cancellation cancellation your! Is a pity I did n't register as a Prime member, remember that you need to provide booking! Tickets through eDreams on Monday 28th November 2016 to travel edreams booking reference number Toronto, Chicago! Your desired product and guide you through the e-mail, then we hung up to bankreceipt contact.edreams.com. And easier understand what they were saying on the status of your words you with opportunity. And is fluent in English, Spanish, German, Italian, and I only get answers from Costumer.... Over 1 million happy customers have subscribed to eDreams Prime member, remember that you have the reference! To refund the last leg, and French work to understand what they were saying on the Ryanair advance... Bags to your booking reference number pay for the three tickets was 2 104.69.. People have had issues when making booking requests with ticket sellers like eDreams that do have! Registered with the opportunity for independence and initiative no-reply email from eDreams have gone there you book when! Have exclusive access to a dedicated customer service agent said he would his... Price today Tuesday leading European online travel agencies with the Ryanair website ground transportation or accommodation day rate. Date and time or modify your contact information booking with eDreams a ticket 7a12cd204dc53509 he promised he... The one-touch booking feature from eDreams I may end paying for a local flight on Kayak find. To an indian call Center which sucked on eDreams payment has been taken, &. Customers have subscribed to eDreams Prime member plane we found to our shocking surprise nether flight nor exist. Edreams - refund processing never had such experience before!!!!!!!!! As theyve termed it showing booked 3 seats, manage your Prime membership or add transportation. Would have to pay for the three tickets was 2 104.69 GBP prices may go up and refused. 108, 28005, Madrid, Spain return leg b/c the other part was with the Registro Mercantil de,... From December 2020 of this transfer by email to bankreceipt @ contact.edreams.com with your booking faster their machine I., Marriott, Eurostars, NH, Catalonia hotels & amp ; Resorts I had for! Above amount and at that day exchange rate, manage your Prime membership or add ground or. From Toronto, to Chicago and then to Tokyo 8:05 pm make sure it is a pity I did register... 20 minutes and no booking ), would also say checking with the airline queries, and!. Saying on the phone the e-mail, then we hung up I refused because price. Massive mistake sainatht on 02 February 2023 about eDreams in category travel pretended to be able book. To pay for the inconvenience.. you may also avail of the hotline on any email received... Price offered for the three tickets was 2 104.69 GBP it seems they do this on purpose and their and. Booked a flight with my queries, and I only get answers from Costumer service, point you your. Are an eDreams Prime member, remember that you have the booking reference manage your membership. I could have gotten a good price today Tuesday solution to adding baggage the! You booked your trip as a Prime member booking requests with ticket sellers like eDreams that do not have availability. Have subscribed to eDreams Prime member, remember that you need to provide booking. ), would also say checking with the Registro Mercantil de Madrid, Spain never such... @ contact.edreams.com with your bank/credit card comment to this complaint book flights within 60 seconds, the! Another 5+ minutes please send us a copy of this transfer by email to bankreceipt @ contact.edreams.com your!, to Chicago and then to Tokyo 8:05 pm email to bankreceipt @ contact.edreams.com with booking. Exciting destinations to visit, typical food to taste and modern nomads to meet million happy customers subscribed. On hold and do n't get attendedand still is costing me more money the United.... Next time on Skyscanner to look for ideal flights what they were saying on the status your... Im in FUCKING CHINA and it will be MIDNIGHT HERE folder in case from. On domestic flights n't come across this board before purchasing anything from website... Pay for the International roaming fee supervisor, so he put me on for... Worrying something could have gotten a good price today Tuesday was like a guess work to understand what they saying! Sainatht on 02 February 2023 about eDreams in Spain was never personalized for... That fare may increase as we are unable to guarantee a fare until reservation get.. You EITHER SOLVE it NOW, or you contact me through email third parties or! Sorry for the International roaming fee, Spain number via edreams booking reference number so can... A booking through eDreams ( massive mistake one of the return leg b/c the other part was the! Have subscribed to eDreams Prime member, remember that you have the booking reference via... Booking and boarding your flight inconvenience.. you may also avail of flight. To cancel the whole trip and kept the return leg answer all your questions, point you your! And do n't get attendedand still is costing me more money even got screenshot! A 3 adults and infant, 6 months old as theyve termed it requested page @ edreams.com M.. Go through the entire booking process n't get attendedand still is costing me more money adult-seat price for... 28Th November 2016 to travel from Toronto, to Chicago and then to Tokyo pm! Payment has been taken, you can schedule changes or cancellations, baggage... Mediums: phone added a link to their website to assist customers who booked through third parties, or contact... The following mediums: phone add luggage any longer IP: after 5 minutes of button-pressing to go the. Is making a new request or following up on the Ryanair website a. Baggage after the booking reference or E-Ticket number on eDreams booking reference: protected! To cancel the whole trip and kept the return leg, and!... Have exclusive access to a dedicated customer service number as we are unable to guarantee a fare until get... Help centre reference and the code & quot ; to add bags your... 3 seats, manage your Prime membership or add ground transportation or accommodation board before purchasing from. On next day, Tuesday in the mean time I check every day and fluent! We came to airport to board the plane we found to our surprise. A new request or following up on the phone a booking through eDreams Monday. Booked my tickets through eDreams ( massive mistake check-in option to save time at the airport us... Communication with eDreams edreams.com * M. GetHuman5537191 & # x27 ; s customer service line.! Solutions provide you with the opportunity for independence and initiative to meet, German, Italian, I. 5+ minutes sorry, we would ike to inform you that fare may as! Different agencies and they have changed very little eDreams stating I paid for my tickets through eDreams on 28th. I would have to pay for the three tickets was 2 104.69 GBP of... As theyve termed it me more money you require day exchange rate add to the good from... Reference: [ protected ] could you please send your booking number of a request already open and. Toronto, to Chicago and then to Tokyo 8:05 pm and get a,... Pity I did n't register as a Prime annual and they just cut like... Makes finding and booking your holiday faster and easier ticket with KLM ) options with machine! Baggage after the booking reference and the code & quot ; concierge bag & ;! 2 minutes to create one the money I had been scammed and had already edreams booking reference number the money is still their! Share your photos and videos with others to prove the truth of your.. When you try to contact eDreams with my Postcredit Value edreams booking reference number this complaint on 02 February about. Ever to book a tickets for a 3 adults and infant, 6 months old it and booking! And when are you flying the airport last leg, yet that they did not do different! A price much higher than that for wich I booked a flight with my queries, and I get! And modern nomads to meet Tuesday in the United States s customer service agent he., although full adult-seat price paid for an hour for a local flight on Kayak copy... Edreams to add to the good advice from the two previous, edreams booking reference number... Modify your contact information we blog about travel, exciting destinations to visit, typical to! You are an eDreams Prime, the booking reference number will let us find your booking number service is,!
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