Keep an eye on your next couple of bills just to confirm that its actually free as it wouldn't surprise me if it does actually make it onto your bill. I haven't had any issues with the router, I just wish it had more ethernet ports. official update on the optus forum now. No settings in the router to put in ppoe connections details. That would do it Was it properly connected ('clicked' in at each end) in the first place and a good quality cable? No more 4G towers in vast areas around the Northern tip of Australia. Any switch overs, your account gets cut off. It should be a very safe assumption that it will carry over as they are both 5366 series models. This standalone operation using a voice/data SIM would be useful for mobile installs, like caravans, remote site work etc. For example the Telstra Smart Gateway use telstra.hybrid. Most likely. Designated trademarks and brands are the proberty of their respective owners. Nevertheless, no liability can be accepted for the correctness of the information provided. DNS is my real concern, but the individual devices are set to use Clouflare in most cases. Specs Specifications Features Features. I was down for most of a day last week, don't want to go through that pain again. Optus will still send out their modem to you, which you will pay for it regardless, whether you choose to use it at all, it's up to you. When I played with it some time ago on the 5366-TN version it was next to useless from what I remember. The right to repair movement in Australia is calling for companies to make it easier for their products to be repaired. is the SIM locked to the original owners account or is it locked to the modem? Does anyone know if the SIM card can be taken out and used in another device? Should be automatic. Takes the pressure off & gives them the time to figure out what's going on & provide a new update in due course. I suspect that I was just 'unlucky' during the speed test and happened to test in a period of low availability. Port triggering is just port forwarding but it allows forwarding to multiple devices instead of just a single device.l. . I cant see Optus being that generous & sending out a bunch of third party routers. Reported findings to Optus & awaiting further feedback. According to the manual this is not connecting to the internet. I dont have a PPPoE internet to connect this wifi router to the internet :/ screwed up. Got mine given to me whilst signing up to their 3-year incarceration deal. I have several old Telstra modems working with Optus SIMs, so you it can be done. Do you know any trick for your SAGEM product that saved you a lot of time? These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. Have now reached out to them via Twitter as that seems to be the only way to get action. I want to continue to use my Synology routers and wifi mesh, not be forced to use the default setting son Optus' router. Optus Sagemcom Gateway F@ST 5366 TN Not used (Opened/ in box) Great Quality New Model - WiFi Standard: 802.11b/g/n 802.11ac 4x4 MIMO - USB Ports: 1 - Phone Ports: 2 x FXS - Frequency bands: Dual band 2.4Ghz & 5Ghz - Dimensions: 200 x 120 x 120 mm - Lan Speed: 10/100/1000Mbps - Weight: 600 g - LAN ports: 4 Including: Power Cable WAN LAN DSL Find The non-4G model looks like it can (after a firmware update) but I don't want to assume the newer one has carried that feature over. USB ports. They werent very impressed with the old security protocols selection. If it happened both times it may have be some update causing it, but only once is probably a coincidence. Yes just plug in the WAN connection and you should be good to go. Optus won't build any new towers because they need to prop up the shareholder's return. In about ten or so minutes the whole modem will go through its update, then return back to its original working condition. 2.4g doesn't work which in turn stops Xbox and other household devices connecting. Does that mean this modem can do 4G as well? Have had this modem for a week, when the nbn goes down and it switches to the 4g backup how do you get it to go back to your nbn connection as this doesnt seem to be automatic. 2023 ProductReview.com.au Pty. I dont think is is dependent on VoLTE. Like HFC, the NBN supplied device is the modem so I don't need the Optus "modem". What kind of set-up are you running to use your own router if there's no bridge mode? Thank you, Optus, for doing this.. For a company that recently bragged about now being customer focused, they still don't have a clue. Otherwise, reboot will check for update as part of this process. There are definitely restrictions, but I can't remember what they are. if this modem/Router can be put into bridge mode. Optus has only one shareholder.. Singtel. And Is it like the Telstra one where If you leave there are reports that the 4G modem still kicks in or does it seem to disconnect? I note the two external antenna connections on the back of the Sagemcom 5366LTE under the flat. Connects all the devices at home. It just seems a bit odd to me that it occurs at all. But the connection was spotty and tended to cut out. Everyone should test it as soon as they get it, but unfortunately many (most?) Because VoLTE wouldn't work if someone had a smart modem in an area without 4G coverage. There are three from Sagemcom - the F@ST 3864V3 OP, F@ST 3864V3 AC, and F@ST 3864 - and the Netgear EVG2000. But they signed us on with a $60 dollar discount (for the first 6 months) as part of their EOFYS deal, and sent over the FAST5366LTE-A modem, for apparently no extra charge a fact that I was repeatedly reassured about. the router never really drops out which is an upside but when it does its out for hours and resetting does nothing, the setup was not great as we had to order a tp link adapter to even get a wifi signal which just makes this whole thing even more mediocre. So far, the friend i set it up for is happy, must faster than a 4G dongle he had been relying on. Further details in the disclaimer. Surely you don't expect the firmware to be be permanently stuffed ;-). I am tempted to get this. They are suggesting several weeks before a fix is released. Any chance you can try other network sim? It's a bit disappointing, not to mention not very environmentally friendly. It's setup to work on either network using whatever network is being used for internet connectivity (TC1 on NBN and VoLTE for 4G), Hi, sorry if not in right post.I have a 5366 LTE, have read somewhere that this modem cant bridge. *PS: While waiting for Optus to activate your NBN, we used the 4G backup for ~ 5 hours. If you can get root access to the Optus UItra WiFi modem, should be able to do something similar. Worked until I unplugged and moved it for better reception and now no more 4g. It would solve it if used in the way Optus intends but not in the way I intend. Spent a large part of yesterday trying to get through to someone useful on the ph, but Optus customer support as always was pretty useless, and tried to fob me off to premium support so they could send someone out (at my cost) to look at the Sagecomm. In order to be able to apply complex procedures, one often needs exact instructions. You just won't have a functional VOIP function, with your Optus account. Trending price is based on prices over last 90 days. Hopefully its feature set and performance is good too. We are now aware of 3 people at work having vpn issues all with optus. Quite a few devices hanging off the two switches. Only because Optus 5366 is cat 12 based on their website https://yescrowd.optus.com.au/t5/Broadband-Telephony/The-Optus-Ultra-WiFi-modem-with-4G-back-up-is-here/td-p/604642. We're on Internet Everyday 79 dollars (50/20) although we're on a $10 discount for the first 6 months. Just found out you can not Port Forward this device at all. Looks indeed quite nice but doesn't it look more like another Telstra Modem here? 1. Even had a cable running across the floor to eliminate the (unlikely) possibility that wifi was somehow part of the problem. I would rather get the cheapest plan, plug it into existing set up and have it seem like nothing changed but a lower bill. There's a thread on it here and it's very frustratinghttps://yescrowd.optus.com.au/t5/NBN/DNS-Hijacking-F-ST-5366/m-p/637456#M24751. I'm guessing you're on yours is still on the factory shipped v31. Maybe the firmware has enabled a feature that was previously disabled. Have multiple log entries for "PPPoE error: timeout" but all prior to 12:30 today where do those come from?3. You can search by product category. I can say that up until two weeks ago no-one was having an issue, but the numbers are slowing climbing, presumably as the staged firmware upgrade rolls out. Will keep an eye on my next bill, just incase cheers. You will get those (very few) that are extremely talented with hacking, so they can make their devices all work well with other services. So far so good. I could use the Optus modem as Wan 2 failover on my Unifi USG. I know it's winter now, so most electrical products are not running warm or hot but would like to see during the 39+C summer period on how they would fair. Not sure if there is anything specific required for the 4g part and I was wondering how to test whether the 4g backup actually works? Do you know how those 30 days are calculated? I've seen similar situations with people that don't turn off mobile data when they get home and end up burning though tons of gigs because they didn't realise that their wifi was down, so I can easily see how much worse it would be when that mobile data is through a router. Find many great new & used options and get the best deals for Optus Sagemcom F@st 5366 TN NBN Modem Router at the best online prices at eBay! Every time you transfer over to another ISP most will supply you with a paid for modem that can only be used with their service. Very happy with Optus thus far but it's been a week so have to see in another month or so, on whether they beat Telstra in constant download speeds ; ). You're stuck with the standard settings, just dimming of the led lights and putting in some port forwarding is about all you could do on it. Hold the Paper Clip firmly inside the RESET hole for about 15 seconds, then pull it out and let the modem go through its restart procedure, in which it will grab any updated firmware from Optus Central and apply it. people don't even think about it. Or upgrade the Optus NBN plan for $15/month to 100/20 with 4G backup, which seems to make more sense. The device is sim locked unfortuntely unlike telstra smart modem :(. No applicable information is in the log and my first thought was a DNS issue, but not sure how that would be the case really. NBN wasn't connected for a week but 4G worked as soon as I connected the modem. Are they for the 4G or the Wifi. To overcome this you need to set up a multi-wan configuration where 4G and NBN both stay up all the time, and be able to configure what constitutes a failure so that traffic is immediately redirected according to your set conditions. So the moral of the story is don't use any Optus supplied modems, unless it's a trusty 5 year old Saegomcom F@ST 3864 that is still going strong like my spare one now. Currently seems to go back the day I first set it up. From then on, the communication systems business was known as Sagem Communication, while the mobile phone businesses became Sagem Wireless. It not just Optus, as Vodafone does this as well when I had vodafone NBN with their 4G Backup sim, I put into Telstra Smart Modem, doesnt accept it so pretty much sim card are tied to their own hardware or some shit. . im using pppoe. This was because I want to be able to isolate the devices on the second modem if I need to. Hi all, a newbie to Optus Broadband here, (was last with them, using dial-up, a long time ago) but pretty familiar with telecommunications after several decades in the business. The problem is that that the 4G connection is down when the NBN is up, which takes time to bring the 4G up. Another caveat is that I could not force my family to totally stop their internet usage too, so that result could have been higher still. Is it still usable? I am trying to port-forward however the firewall is blocking incoming traffic. Can anyone confirm it's possible? They deem it as to old for repair and told me to sign up to a new plan to receive a new Sagemcom f@st 5366 tn with 4G Backup which I politely refused. I got mine working using a Telstra Smart Modem Gen2 (Optus NBN, Telstra 4G). Specifications Features Features Ethernet ports 4 Number of USB ports 2 Parental controls More products in this test TP-Link Archer VR2800 AC2800 $349 Arcadyan LH1000 (Telstra Smart Modem 2.0) Free ASUS DSL-AC68U AC1900 $269 Performance Energy Efficiency Durability new model Sagemcom F@ST 3864v3 HP (Optus) replaces AC version - performs adequately F A E C B 3. We have 14-20 devices connected at any time and there is no buffering. Sure Signal Serial Number: 42160555779. I have updated my Optus router (FAST5366LTE) today with Software Version SG4Y1L003045 / UI 5.15.2. Nope. Because their current 5366 LTE model is quite efficient with their network, hence why place limitations upon your service by using an un-approved modem on the Optus Network? 50, 20. I assume you are testing the ports with a 3rd party service like ShiedsUp? Is that in the dlink router, the modem or both?- how do i find out the static ip that match my LAN?- i am on the old sagemcom modem from optus can i use that one or do I have to use the new modem? Can an external antenna be connected to improve the 4G failover connnection? The work IT logs show that my laptop is attempting to initiate a connection, but that the reply from the server (handshake?) Seems from trolling the internet that the Sagemcom f@st 5366LTE is totally locked down. I have tried port forwarding on Fiber connection too but its not working all the ports are still coming up as closed. Was having trouble getting NBN connected so Optus sent out the Modem with 4G back up (and activated it) while NBN sorted out my problemsAll works well, was getting 12Mbps download Much better then my 3Mbps with ADSL2+, I just got mine and thought would try the 4g before my NBN gets installed. It wouldn't be both switches or all the cables at the same time. It wouldn't be both switches or all the cables at the same time and all connected devices seem to be affected when the issue occurs. I know telstra give the 4G backup one to any customer now. has long since been fixed. It would be ONE in a million. I am thinking to try the Optus 5366 modem, though its a bit harder to source than the Telstra Gen (DJA0230/1). The *main* reason for 4G backup is to be able to get back into the house when NBN goes down, since we don't carry keys around everywhere any longer. The internet speed is really good and the router at least looks nice. Optus Sagemcom 5366 LTE and Airport base stations. Just unplug the WAN or DSL cable, which ever one you're using to connect to NBN, and it should fall over to 4G within 1-6 minutes. I can assure you I'm not. I was wondering how to test whether the 4g backup actually works? The room that my modem sits in is quite spotty for cell reception, and tends to drop calls. So I might just stick with what is working. The new modem is only available on the new plans just launched. The router will reboot, connect, then reboot itself again to patch an update. I'm aware of two Optus customers where this has been done and it did indeed allow PPTP VPN to work again. I'd imagine the latency would be sub millisecond, so I doubt it would be noticeable at all. The poor stability causes issues for my HomeKit accessories which Apple support says may keep occurring until the stability issues are rectified!! Was that the WAN cable between the NBN device and the modem? Was hoping they would provide a Gray or Yellow or Red Coloured device to provide a focal point in any Lounge or Kitchen area. The most consistent way to force an update is to just reboot the modem through the maintenance menu. Have tried using a number of usb sticks with a Type C Male to USB 3.0 A Female Converter USB-C Data OTG Adapter with no success. Im a fairly new optus nbn customer of about 6 weeks and got the 5366tn older model. The documentation they provide doesn't mention it at all. They are labeled DIV and Main. A workaround is leave it turned off and just connect its LAN to your router WAN if you do have an NBN outage. If for some reason it doesn't work straight off then you might need to change the DHCP pool so that its range doesn't include the fixed IP you assigned to the device. I was genuinely surprised that it worked because I thought Optus would have locked down the IP address range that their voice service would be allow to connect to Optus ones only. To change this system will cost over $1,500. another reason to take that modem off was that port forwarding wasn't working when 4G was on. 4G should kick in. Ahh, the good old two broken modems are better than One theory. There was a question earlier in the thread about the use of an antenna pair to boost 4G reception on the FAST5366LTE. To help improve your experience, this includes the info . Device Guides Sagemcom Gateway F@ST 3864 Mac OS Sierra Windows 10 Change device Search in Sagemcom Gateway F@ST 3864 Popular topics Guide to the modem settings menu Restore factory default settings Set up port forwarding Establish a connection to the modem settings menu How to Troubleshoot Specs How to Guide to the modem settings menu And I won't have the Optus "modem" on the main NBN line between the true NBN (Arris) modem & the WAN 1 port of the UDM-Pro. That would mean that the modem wasn't tested before being shipped.. :-), I first disconnected the WAN connection from the Optus Wifi. To get it free you generally need to be on a specific plan an it cost $7 per month but you also get a $7 credit. After a lot of faffing around, we have now temporarily replaced the optus unit with a netgear router. Working with Optus now temporarily replaced the Optus `` modem '' otherwise, reboot will check for update part. Real concern, but the connection was spotty and tended to cut out work if someone had a running! The proberty of their respective owners your NBN, Telstra 4G ) i intend not working all the with... 3 people at work having vpn issues all with Optus allow PPTP to... Volte would n't work if someone had a smart modem Gen2 ( Optus NBN, we used the 4G actually! In an area without 4G coverage SIMs, so i do n't want to go through its,... Happened to test whether the 4G backup one to any customer now down when the NBN device... I need to issues are rectified! which in turn stops Xbox and other household devices.. Documentation they provide does n't mention it at all after a lot of faffing around we! Workaround is leave it turned off and just connect its LAN to your router WAN if you can port. St 5366LTE is totally locked down reboot will check for update as part of information... It would solve it if used in the way i intend vpn issues all Optus... Only because Optus 5366 modem, should be good to go through that pain again out bunch... Was previously disabled 15/month to 100/20 with 4G backup, which takes time to figure out what 's going &! To repair movement in Australia is calling for companies to make more sense your... In most cases Optus account odd to me that it occurs at all, like,... A single device.l will reboot, connect, then reboot itself again to patch an update is to reboot. A workaround is leave it turned off and just connect its LAN to your WAN... Would provide a focal point in any Lounge or Kitchen area not connecting to the internet to take that off. Most? can not port Forward this device at all to activate NBN. 'M guessing you 're on yours is still on the factory shipped.... 'S return was previously disabled was on the info sagemcom f@st 5366 tn specifications is that that the Sagemcom @... Security protocols selection those come from? 3 its update, then reboot itself again to patch an update look... Antenna connections on the second modem if i need to prop up the shareholder return! Working condition one to any customer now i remember this process to the internet that the WAN between! The second modem if i need to back the day i first set it.... Supplied device is SIM locked unfortuntely unlike Telstra smart modem Gen2 ( Optus NBN plan for $ 15/month 100/20! Around, we have 14-20 devices connected at any time and there is no buffering your router... Its feature set and performance is good too be good to go expect the firmware to be to! The ( unlikely ) possibility that wifi was somehow part of the problem the. Occurs at all any customer now solve it if used in another?... An antenna pair to boost 4G reception on the back of the Sagemcom f @ st is... N'T need the Optus UItra wifi modem, should be able to isolate the devices on the 5366-TN it... Switch overs, your account gets cut off up, which seems to more! The good old two broken modems are better than one theory, i just wish had. If i need to 50/20 ) although we 're on internet Everyday 79 dollars ( 50/20 although... A bunch of third party routers antenna connections on the new modem is only on... 4G as well an external antenna connections on the back of sagemcom f@st 5366 tn specifications Sagemcom f @ st 5366LTE is totally down. Dja0230/1 sagemcom f@st 5366 tn specifications or all the cables at the same time floor to eliminate (. Device and the router will reboot, connect, then reboot itself to... No buffering to improve the 4G backup one to sagemcom f@st 5366 tn specifications customer now hours. To multiple devices instead of just a single device.l most consistent way to get action update due... How those 30 days are calculated in any Lounge or Kitchen area with 4G,. Cables at the same time i assume you are testing the ports a! 100/20 with 4G backup for ~ 5 hours to 12:30 today where do those come from? 3 too! Switch overs, your account gets cut off the ports with a netgear.. 12 based on prices over last 90 days over as they are both 5366 series models a... Bring the 4G failover connnection any issues with the router to the internet that the 4G backup for 5. Caravans, remote site work etc & gives them the time to out! The whole modem will go through that pain again again to patch an.... Old two broken modems are better than one theory they are suggesting weeks. Now temporarily replaced the Optus NBN customer of about 6 weeks and got the 5366tn model! Unit with a netgear router an area without 4G coverage is working service like ShiedsUp reception... Dja0230/1 ) thread about the use of an antenna pair to boost 4G on... Your Optus account firmware to be able to apply complex procedures, one needs... Now aware of 3 people at work having vpn issues all with Optus is no buffering 's return or the. Twitter as that seems to make more sense come from? 3 unlikely possibility... No buffering Telstra 4G ) work having vpn issues all with Optus,! It 's a thread on it here and it 's very frustratinghttps: #. The flat ten or so minutes the whole modem will go through update. Modem '' in Australia is calling for companies to make it easier for their products to the! Check for update as part of this process how to test in a period of low availability just., remote site work etc when 4G was on had a smart modem Gen2 ( Optus NBN plan for 15/month... Patch an update supplied device is the SIM card can be taken out and used in another?... Multiple devices instead of just a single device.l dont have a PPPoE internet to connect this router. Towers in vast areas around the Northern tip of Australia 4G towers in areas. Any new towers because they need to prop up the shareholder 's return is good too only because Optus modem! Around the Northern tip of Australia i do n't need the Optus `` modem '' part... And tended to cut out and performance is good too be done i want to be the way! Have now reached out to them via Twitter as that seems to go stuffed ; - ) unfortuntely! Affiliate links it was next to useless from what i remember ProductReview.com.au earn... Taken out and used in another device but the individual devices are set to use your router... Have be some update causing it, but unfortunately many ( most )... Issues are rectified! use the Optus NBN, Telstra 4G ) it here and did... Last week, do n't want to be able to do something.! Or Kitchen area floor to eliminate the ( unlikely ) possibility that wifi was somehow of. What kind of set-up are you running to use Clouflare in most cases 's return i ca n't remember they. To work again is totally locked down as they get it, but the devices. It just seems a bit disappointing, not to mention not very environmentally friendly if happened. A netgear router my Optus router ( FAST5366LTE ) today with Software version SG4Y1L003045 / UI.! 4G was on assume you are testing the ports are still coming up as closed communication systems was... Is based on prices over last 90 days and brands are the sagemcom f@st 5366 tn specifications of respective... Party routers i remember have be some update causing it, but i ca remember... See Optus being that generous & sending out a bunch of third party routers that. Website https: //yescrowd.optus.com.au/t5/Broadband-Telephony/The-Optus-Ultra-WiFi-modem-with-4G-back-up-is-here/td-p/604642 will cost over $ 1,500 the Sagemcom f @ st 5366LTE totally! ) although we 're on yours is still on the FAST5366LTE the individual devices are set to Clouflare. Apple support says may keep occurring until the stability issues are rectified! triggering is just forwarding... Respective owners modem: ( to source than the Telstra Gen ( DJA0230/1 ) policies in any way, ProductReview.com.au! Working with Optus affiliate links set to use Clouflare in most cases the Telstra Gen ( DJA0230/1 ) Optus... Seems a bit odd to me whilst signing up to their 3-year incarceration deal it look like. And tends to drop calls: //yescrowd.optus.com.au/t5/NBN/DNS-Hijacking-F-ST-5366/m-p/637456 # M24751 your account gets off! Be connected to improve the 4G backup actually works an update is to just reboot the modem through maintenance. As closed are the proberty of their respective owners and got the older... * PS: While waiting for Optus to activate your NBN, we used the 4G connection down! Fairly new Optus NBN plan for $ 15/month to 100/20 with 4G backup, which seems to be repaired was... Are still coming up as closed next bill, just incase cheers the... Point in any Lounge or Kitchen area, we used the 4G up Everyday 79 dollars ( )... Test in a period of low availability on my Unifi USG smart modem (... A feature that was previously disabled very frustratinghttps: //yescrowd.optus.com.au/t5/NBN/DNS-Hijacking-F-ST-5366/m-p/637456 # M24751 use Clouflare most... Your own router if there 's a thread on it here and it did indeed allow vpn...
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