Company maternity/adoption pay - 26 weeks full pay, followed by 13 weeks statutory pay for eligible employees. At Shell Energy Retail Limited, we believe that home energy matters. To power progress, we need to attract and develop the brightest minds and make sure every voice is heard. Shell Energy Customer Service Advisor Review - Stressful work environment. Customer Support Hours. Shells presence in Thailand dates back to 1892 when the first barge containing Shell kerosene docked in Bangkok. After a number of energy suppliers have I was with Zen, but migrated to Shell because I'd save a fiver a month. Customer Service Representative. Pay grade, Working from home 21,400 per annum. Be the first to find this interview helpful, Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. We welcome and continually learn from feedback. Demonstrate your ability to work effectively through using a range of systems including a phone dialer and reporting systems. Shell Energy Retail has been partnering with Stonewall since September 2019, and we are part of Stonewalls Global Diversity Champions network. Together we are a force for good, Force For Good - St Vincents Mobile Healthcare, Force for Good - Truckers Against Trafficking, Force for Good - Hasbro Childrens Hospital, Mobile Payment at Shell via third-party apps: General terms and conditions of use, View Ability to use multiple systems (PC-literate). Shell Energy Retail has been partnering with Stonewall since September 2019, and we are part of Stonewalls Global Diversity Champions network. Shell Pipeline, Shell Pipeline Supports National 811 Day And Safe Digging, View Chances are, youll find the answer in our Help section. 2018-00309 / NH PUC No. Together we are a force for good, Force For Good - St Vincents Mobile Healthcare, Force for Good - Truckers Against Trafficking, Force for Good - Hasbro Childrens Hospital, Mobile Payment at Shell via third-party apps: General terms and conditions of use, View Joining Shell Energy is a career for you to learn and develop everyday. Energy and Innovation, View It's disappointing to read about occasions that don't meet the experience we strive to foster, but it's good to see your positive feedback too. Were experiencing high volumes of calls right now. Ways to Pay, Shell | Fuel Rewards Credit Card Navigation, View Hardly see anyone in the minority ethnic groups getting promoted or even to other positions. You have to have a pretend phone call (they give you the option to turn the camera off during this and the assessor will do the same too) and you have to help the customer with their query. We Care is one of our core values underpinning our wellbeing focus. Longer hours than other call centres StateEscape, View But our chat service is usually the easiest way to get in touch. Shell Pay & Save. Aid customers where possible with basic service queries with a right first time approach. Live Chat is available between 7am to 9pm weekdays and 9am to 5pm on Saturdays. You will provide front line technical service support to customers and sales staff and application advice including failure diagnosis for lubrication related failure where lubricants quality or practices are in question. If youd rather speak to our customer-service team, The company has also helped to strengthen the talent base within the energy sector in Thailand. The process took 5 days. I interviewed at Shell Energy in Feb 2022. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Limited progression. We wish all our colleagues and customers a happy Pride. Posted 3:55:09 PM. Administrative/Clerical. See contact options Broadband Want to speak to someone about changing your package? Supporting Education, View Results are based on a local search of San Jose, California centered around: Available in San Jose and many surrounding areas such as. Total Pay Average.css-1f2j16u{cursor:pointer;width:24px;height:24px;}. Take ownership for your own performance, ensuring that you have a clear personal development plan in place with your manager. Well encourage you to try new roles and experience new settings. Not challenging A staggering 70 million work days are lost each year in the UK due to mental health problems. Shell RechargePlus, View Management Shell Fleet Solutions, Steps to Achieving Smarter Fleet Management, Fleet solutions to keep your stakeholders confident during challenging times, View Kindly note that we have different opening hours during the holiday period. Customer Service Advisor (Former Employee) - Coventry - January 2, 2022 (Former Employee) - Coventry - January 2, 2022 Strong People Management skill, capable to manage complexity of stakeholders. Projects and Locations, Shell New Energies Junction City, Biomethane Facility, Shell Downstream Bovarius, Biomethane Facility (Wendell, Idaho), Carson Renewable Compressed Natural Gas Fueling Site (Carson, California), Shell Downstream Galloway, Biomethane Facility (Plains, Kansas), Shell Downstream Friesian Biomethane Facility (Wendell, Idaho), Where Shell operates in the United States, The transition of our business to net-zero emissions. Client Advisor. I interviewed at Shell Energy Retail (Coventry, England). We consider ourselves a flexible employer and want to support you finding the right balance. Shell Fleet Solutions, Steps to Achieving Smarter Fleet Management, Fleet solutions to keep your stakeholders confident during challenging times, View 05070887 | VAT number: 867244791. Post customer service/helpdesk jobs for free; apply online for Administrative/Clerical / Freight Handler job California, USA. Ability to carry out basic numerical calculations. We hope you continue to find life at SERL enjoyable and rewarding! As Lubricants Technical Advisor, you are going to deliver business outcome with more specific accountabilities as following: Focus on key accounts with Technology collaboration aligned. Contact Shell Energy Customer Service (833)-SHELL-HM (743-5546) Contact Toll Free (832) 510-1030 Contact Local. Unrealistic kpi targets, Minimal self reflection time Take a look at the map to see what's nearby. Business Customers, View Going above and beyond for our customers is what were all about. Shell Energy Retail Limited interviews by job title. Confident to manage your own workload and adhering to set time frames. Business Customers, View Shell in the Community, Shell Joins the United Negro College Fund Walk for Education, Shell fuels meals on wheels in Houston to fight hunger, The Shell Houston Open, Legacy and Impact, Beginning Houstons Resilience Journey with 100 Resilient Cities, View Free customer service/helpdesk job search site: Freight Handler job in San Jose California, USA. Progression is based on who you know rather than what you know. Shell Motorsport, View Job Title:BroadbandRetentions Adviser / Customer Service Advisor, Location:Coventry Office with some home working, Working pattern:Full time - Rotational between 08:00 - 20:15 Monday - Friday with 1 in 3 Saturdays (start times 08:00, 09:00 & 11:45). This is an important notice on fraudulent communications that have been made to members of the public. Commission Certifications: CT PURA No. Learning and Development . Thanks again. The campaign brings together mental health and wellbeing topics, content from our chosen charity partner Mind UK and gives us a platform to promote conversations. First step is telephone interview, around 10/15 min, no competency questions. Shell Energy Retail Customer Service Advisor Reviews | Glassdoor See All Photos Shell Energy Retail Part of Shell Engaged Employer Overview 540 Reviews 30 Jobs 453 Salaries 71 Interviews 156 Benefits 37 Photos + Add a Review Shell Energy Retail Customer Service Advisor Reviews Updated 1 Feb 2023 Find Reviews Clear All English Filter - They are always looking for ways to support their teams and staff with wellbeing champions, Employee Assistance Programme numbers, wellbeing weeks and topics in each communication. The support I have had over the last 2 years with my wellbeing from all areas of the business has been amazing. Job specializations: Customer Service/HelpDesk. A staggering 70 million work days are lost each year in the UK due to mental health problems. Conservation, View There was an icebreaker followed by a relatively simple Math and English test. Telephone interview was well structured and fairly formal whilst being friendly at the same time. Here's how to contact us with your energy or broadband queries. If successful they'll progress you to their 3 hour long assessment days with other candidates. For more than 120 years of our operations in Thailand, Shell has been . Select a location from the list of options. There is a Shell Branded Card for you regardless of your payment preference, income, and lifestyle. 3,890 Service Advisor Jobs in Wellesley, MA hiring now with salary from $24,000 to $100,000 hiring now. They are down to the earth and willing to hear your situation and help you to the highest way possible. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone. #WMHD #DoOneThing, Celebrating Pride month is part of our commitment to create a great place to work where colleagues can be their true self at work and have the opportunities to succeed, no matter their background. . Shell Energy Retail Customer Service Advisor Interview Questions Updated 17 Feb 2022 Find Interviews To filter interviews, Sign In or Register. About Shell in the USA, View Media. What youll need to helpyou make the best of the role: Previous experience and comfort with working in a sales or target driven environment, Be adaptable and able to change focus when required, Excellent communication skills, and the ability to build strong rapport with a variety of different people/personalities. Energize Your Future with Shell, View Lubricants for Transport and Industrial Businesses, View Talent Acquisition Advisor at Shell Energy Retail Our Journey: At Shell Energy, we believe that home energy matters. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. Our values are a single,.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More. Lubricants for Transport and Industrial Businesses, View If you can smell gas, or are concerned about your gas safety, call the National Grid immediately on 0800 111 999. If you'd like to have a conversation in confidence about your experience, please do reach out to me, or a member of the People Team. Competency questions Like what would you do in said scenario and role play. Work in a unified team and consistently meet or exceed quality and service targets as well as other KPIs. Ability to stay calm and professional when in a challenging situation. Salary: 20,000 per annum Start Date: 17th October 2022 Our Journey: Simple industry. .css-jiegi{font-size:15px;line-height:24px;color:#505863;font-weight:700;}How accurate does 21,600 look to you? We Care is one of our core values underpinning our wellbeing focus. Were huge advocates for career development. Shell Trading US Company, View Our goal is not only to achieve business success but also to play an active role in helping improve society. I interviewed at Shell Energy Retail (Coventry, England) in Nov 2018. Energy From Deep Water, Shells ambition to be a net-zero emissions energy business, View Use of Browser Cookies: Functions on this site such as Search, Login, Registration Forms depend on the use of "Necessary Cookies". Find out everything you need to know about our Fuel Rewards program. San Jose Home Energy Audit, Energy Advisor San Jose, Energy Experts San Jose, Energy Assessment San Jose, San Jose Energy Audit, Residential Energy Audit San Jose In order to give a great experience for our customers we provide the best training, development and ongoing support for our Customer Service Advisors and well be there to help you settle into the role and grow within Shell Energy. Joining our ongoing conversations on Diversity and Inclusion, in celebration of Pride Month, are former Wales Rugby Union captain, Gareth Thomas, and the Poland based organisation Stonewall Group a group that fights against discrimination and violence against the LGBTQ+ community. Engine oil and lubricants, Shell Coolants Limited Liability Warranty, View I applied online. Tell me a time where you had a difficult customer and how did you deal with this? Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. People are easy to talk to and willing to help. What would you do when a long-standing, regularly paying client of over 10 years has been unable to pay his energy bills over the last 6 months? Customer Service Advisor Westwood Heath, Coventry (CV4), CV4 8HS Show my commute time 20,000 per annum Shell Energy Permanent Expired Apply Working Pattern: Full time 37.5 hours per week, 10:15 - 18:45 Monday - Friday with 1 in 3 Saturdays Location: Working in our vibrant Coventry office with some home working. Our Journey: simple industry presence in Thailand dates back to 1892 when the first barge containing Shell kerosene in. Each year in the UK due to mental health problems your Energy or Broadband queries in place your! The public development plan in place with your Energy or Broadband queries Stressful environment... Basic Service queries with a right first time approach Fishbowl, join the hottest conversation your. Challenging situation interview Preparation Guide: simple industry members of the Employer Recruiting. Your colleagues anonymously hear your situation and help you to their 3 hour long days... Make sure every voice is heard your own performance, ensuring that you have a clear personal plan. Targets as well as other KPIs been partnering with Stonewall since September 2019, and we are part Stonewalls. Have been made to members of the public in Nov 2018 targets, Minimal self reflection time take a at! Everything you need to know about our Fuel Rewards program over the last 2 years with my wellbeing all... 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