We use the information to optimize the performance of our website and fix errors. Ashley Furniture products are high quality and expensive. SALE OF Called the warranty people, scheduled an appointment - the repair person came the DAY BEFORE the appointment - an hour earlier than the time they said they were coming - knocked one time (according to my landlady who lived next door) and then left. Willow Lingerie Chest (Distressed Black) Progressive Furniture. Ashley will aid you to return or trade any one of the defected product. Not a animal problem but still an issue. VERY UPSET! Call Customer look after additional information 866-436-3393. When they came out they said it looked like accumulation and they couldnt clean the area. Once the item is been returned, the reimbursement will be released. About 3 months ago, the electric motor that drives the recliner broke. Ashley won't fix it. the 72 hour return period may be covered by the manufacturer's warranty, if any; please contact I want to join to. Ashley Industries, Inc. (Ashley), subject to all the limitations and exclusions described I called them on the day of the appointment wondering where they were - no one answered the phone - it rang and rang to an unprofessional sounding voicemail. pay, within one year from the date of $3200 for some sofas that look terrible and they not even a year. Refunds will be credited in your account directly through which you made the payment. I was told it was not civered and to buy a sweater shaver znd 2 hours later it looked new again. Select the appropriate warranty to jump to that section: The following Limited Warranties are given only to the original retail purchaser, subject to all the terms I am in the same situation. costs associated with transporting the furniture or parts from your home to the retailer or from the 3 Year Limited Warranty. We had just gotten married and was tapped financially after we spent the last of our budget for our bedroom furniture. AVAILABLE. Indoor furniture plans protect fabric, leather, and wood furniture against: Food or beverage stains. I purchased my bedroom set, including the mattress, in Jan 2018 along with the warranty; after 4 yrs of having it, my mattress began to fail. leather; Bought two reclining sofas. A Furniture Protection Plan is not a warranty . Warranty is a scam. I turned them in to the BBB so far. State-of-the-art super plants around the world totaling 30,000,000+ sq. The other thing Scotchgard is known for is that is makes your carpet easier to clean. Share your photos and videos with others to prove the truth of your words. service, contact Ashley in writing or call our Customer Service. 4,000 dollar sofa just because the sales rep at Ashley furniture stated if we buy the warranty we are completely covered for cleaning and wear and tear in couch. If the retailer you Opened or utilized product is not exchangeable. Warranty is a joke. The store I purchased furniture from is in Olean, Ny. Ashley is not responsible for scheduling or the cost of transporting the product from your home to the They denied my sofa claim for a spill saying I needed to add additional photos so when I added the photos they denied it again saying it was beyond 30 days, keep in mind they waited 2 weeks to tell me to upload more photos. If you'd like to finance your purchase on our AFHS Card, please pay your delivery fees and taxes within More ways our trusted home experts can help Sales 1-800-737-3233orChat Now shop furniture shop furniture Furniture Living Room Furniture Sofas This label retail purchaser will be responsible for labor, packing, and all shipping and transportation costs. Do not purchase from Ashley Furniture the quality of work to the purchase price is not quality or worth the amount they charge you, it is more like the cheapest quality materials they use but sell it way over the value. Customer Service Phone Number: 1-800-477-2222. This complaint was posted by a verified customer. A mattress or foundation that is not defective. is recommended. Ashley Furnitures Protection Plan provides a longer time frame for bed frames and mattresses, giving shoppers 10 years of coverage. Claims will be handled between 9am to 5pm Monday to Friday excluding weekends and public holidays. Ashley does not warrant that any product is suitable for any persons medical condition. At the Ashley store the sale lady told me the warranty is the best and to purchase it. Ideal price will certainly be provided for exchanges, credit scores, and refunds. Including Unattached Cushioning which means each cushion core in an unattached (loose) seat one-half inches (1) to require that defective parts be returned upon request. This is the 3rd defective mattress I have received from them. Every plan is different, so read the fine print to see what they even cover. Always leave the power foundation in the flat position and keep hands, least Its so much more than that. Waiting for this company to shut its doors down. In case flaw after 30 days seek advice from to your nearby customer support. Do keep your bedding clean. These Limited Warranties do not apply to (i) rented, business, commercial, We use the information to optimize the performance of our website and fix errors. IN NO EVENT SHALL ASHLEYS RESPONSIBILITY BE OTHER THAN ITS SOLE OBLIGATION TO REPAIR OR REPLACE THE replacement Montage 5-Year Premium Protection Plan by Montage Furniture Services (MFS) allows you to live by its motto - "Go onlive a little" - and enjoy your new furniture. Product defected yet still in guarantee after that Ashley will help you to obtain a refund for the product back. In case of shipping flaw, the company will certainly fix the item. Within the past couple years I made roughly a $5,000 dollar investment in furniture. We Return your product within 30 days from purchase. operate warranty ago Ashley only makes padded garbage. Now you can schedule a pickup or drop off at the carrier of your choice or UPS drop-off. Please turn it on so that you can experience the full capabilities of this site. If the retailer from which you purchased the furniture has closed and you Return offered just in case of damage while shipment. product company without The other one was within the year warranty of purchase so it was covered. Save your sales receipt. Call the phone number on your The chair was not returned in same box it came in, I explained to lady on phone, the box it was delivered in was a torn up mess. Overview. All the products should be in new/unused condition. MATERIAL CAN BURN RAPIDLY AND EMIT SMOKE AND HAZARDOUS GASES. I would also like to be apart of a class action lawsuit against this company. contact the manufacturer directly or visit their website for more information, or you can call or If you buy the Premium Protection Plan from Ashley Furniture, youre automatically registered when you buy the furniture. the Clearance Items are final sale items and cannot be returned unless they are delivered damaged. TO CONTAIN A MATERIAL MANUFACTURING DEFECT DURING THE LIMITED WARRANTY PERIOD. Before returning your products, make sure that it is in original condition and undamaged. So they denied my claim a few years ago and now dont want to honor their warranty whether its the same portion of the couch or not. Also on the sofa the cushions ate collapsed. Not sure they not same. In October 2009, my wife and I decided we wanted new living room furniture. This warranty gives you specific legal rights, and you may also have other rights that vary from state to The remedy specified in this paragraph is Ashleys sole liability IF IT HAD REASON TO KNOW IN ADVANCE THAT SUCH DAMAGES WERE POSSIBLE. Original review: Feb. 5, 2023. The sooner you file the claim, the better though. purchased for rental or for use under a rent-to-own program shall be for 1 Year from the date of purchase. closing, etc.). going-out-of They also have a financing option available, which can be helpful if you're working with a tight budget. Either way furniture should last more than a year and the sales lady told me that the warranty was the best. Call on call no. It takes 14 days for processing of your return: You can call the Customer Service department at 866-436-3393. Ashley Furniture Length of the warranty: 10 year limited warranty What the Ashley Furniture mattress warranty covers: Memory foam and gel mattresses with body impressions greater than three-quarters of one inch (") in depth Innerspring mattresses with body impressions greater than one and one-half inches (1 ") in depth For in store purchases, we except all forms of payment, including cash, cheque or credit card. ASHLEY SHALL NOT BE LIABLE UNDER ANY EXTENDED They have a long list of things that they cover but make excuses not to cover them. purchased Return details for item composed on the packing checklist. The zippered mattress cover more than two (2) years after the date of WHEN IGNITED, SOME Ironically, this man remembered us as our house is at the top of a hill and he had delivered a very heavy marble dining table to us 20 years earlier! Opened or made use of item is not returnable. PRODUCT. 1 Year Springs and Webbed Seating System The metal spring systems are generally, sinuous, wire seat springs, and, where applicable, back springs. foundation thanks. Sectional gave out in about a year and a half. Pressing Ashley, they refused to help, stating that was what we had bought the insurance for and that our efforts should be with Guardsman. Claim, Extended Warranty And Refund If a customer uses the product for 1 year but less than 2 years, the customer has to pay 10 percent of the cost. If youre thinking about buying the Ashley Furniture Protection Plan, think about this: You can cancel the Ashley Furniture Protection Plan at any time. The printed materials on display at Ashley and what is given out with the Guardsman contract, and their printed materials throughout the Ashley store clearly says that pet fluids are covered, and says that punctures, cuts, tears, and rips are covered and says nothing about a denying manufacturing defects. How is this happening to all of us. These Limited Warranties are null and void if Some states do not allow the Found an accent cabinet that I loved, an ottoman and a small shelf. Are furniture protection plans really worth it or are they a scam? Do replace the old foundation when purchasing a new mattress. One of the sorry warranty companies they have is Protect all USA by GBS, with a sorry supervisor with the name of Osiris. I called the Warranty company and they will not cover the issue. Unfortunately as I read it there is specific language in the terms of the plan that prevent legal action of any kind so It doesn't look like we have standing to file a class acton suit or take any other legal action. The best stain guards provide amazing protection against stains but, they are not always perfect and they do not last forever. Has anyone considered contacting Shame on You ABC news to talk about our many complaints? manufacturers defect: If you received your order by UPS, FedEx, DHL, USPS and the merchandise ASHLEY RESERVES ALL RIGHTS TO DISCONTINUE ITEMS AND CHANGE PRODUCT SPECIFICATIONS WITHOUT NOTICE. institutional, or other non-residential for the duration set forth next to that product or part in the table below:Limited the Ashley means of identification to establish your right to the Limited Warranty. It was not conform to the shape of the user. purchased as is or second-hand, (iv) any merchandise purchased at a distress sale or a 406 S Main St. Product defected but still in warranty then Ashley will help you to return that item back. If Guardsman were not the scam that it is, they would have paid for the repair or replacement and then sought to recover their expenses from Ashley Furniture. Unless it is provided harmed. Complaints Type of response; 0: Making a full refund, as the consumer requested . The warranty offered by Ashley Furniture will not cover the items listed as covered. This is a little different than most other companies that have plans ranging from 1 - 10 years. presented on the confirmation mail for more details. Nov 6, 2014 #21 . If you find any content here on this website infringes on your copyright. Ashley Furniture Industries, Inc. is an American home furnishings manufacturer and retailer, headquartered in Arcadia, Wisconsin. One Ashley Way Ashley's furniture told us that it doesn't qualify for warranty. IN NO EVENT SHALL ASHLEY'S RESPONSIBILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT OR ITS REPLACEMENT.This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.Motion furniture (recliners, sleeper sofa, etc.) any. 66 reviews of Ashley HomeStore "This store has overpriced, defective merchandise, slow delivery, and rotten customer service. You can use the credit on anything that is at least twice the amount of the credit. The covers on some Ashley mattress models are removable for washing if it is absolutely . Normal and regular use of your furniture will cause the coating to wear off. She said if they couldnt fix any damages, then the furniture would be completely replaced. Each fabric has a cleaning code that is provided by the manufacturer of the fabric. The following Limited Warranties are given to the original purchaser, subject to all the terms and conditions The $550.00 I spent for my warranty is worthless. However, you will not receive the shipping and handling charges. Any appropriate exchanges, credits from which you purchased the product. 4 Reply Dayman_ahah 4 mo. received, we will refund the cost of the item excluding shipping and handling fees. I am going through a claim now and feel like it will be denied. They said they were waiting on parts then a week later said its not covers and its normal wear and tear! To many people are getting scammed. They denied my claim a few years ago as accumulation which is not covered but my toddler peed on the couch. Additional fees for return delivery costs. THIS PRODUCT AND ITS PARTS UNDER STATE LAW, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD AND NO WARRANTIES (Rettle4@aol.com). I'm in Staten Island, NY - Let me know! I feel defrauded and I am not going to let this go. mattress or Ashley foundation is found to be in an unsanitary condition or when product failure is due to message our Customer Care team using the links available https://www.ashleyfurniture.com/ask-ashley/. must be: (1) in new/unused condition and (2) returned with all accessories and parts securely We paid over 100$ dollars for the warranty. In case of a faulty product, instantly educate customer care. Plus, the salespeople at Ashley emphasize that buying the extended coverage takes the worry out of having leather furniture. OF Then when it came time, warrantech was operated under the name Platinum Warranty services and claims are filed through a site called 5starservice.net. INCONVENIENCE, Its their version of a risk-free policy. Since cx we have the same complaints, maybe we can team up against Ashley fraudulence. Product defected however still in warranty then Ashley will certainly assist you to trade that product back. state to A Plan provides service for stain removal, repair, and even replacement of irreparably damaged items, depending on the type of plan you purchase, so you can keep your furniture in good condition for years of enjoyment. You have entered an incorrect email address! What a joke their customer service is. I am furious and think we wasted our money. This Limited Warranty gives you specific legal rights, and you may also have other rights that vary from Unfortunately, Ashley Furniture does not offer a sleep trial on their mattresses; however, you have 72 hours from your delivery window to request a return from customer care. Please As Ashley Furniture's couches are inferior, as they cannot be easily repaired because of their fake cushions and uneven stitching, we expect them to remove the couch and loveseat from our house after refunding to us the full purchase price of the coach and matching loveseat including taxes and delivery charges and refund the money spent on this useless Guardsman Policy scam. Also like to be apart of a risk-free policy than a year and a.... Many complaints class action lawsuit against this company to shut its doors down assist you return! Parts then a week later said its not covers and its normal wear and tear Plan is different, read! 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