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Some preview features may be enabled by default. The collaborative filter is driven based on proactive services consumed. endobj
This consumption indicates the user preferences. User interactions, reactive support cases, and content consumption generating feedback are fed back into the engine to improve your recommendations. Contact your local Microsoft Account Representative to get started. These recommendations include all content types and are personalized for the customer. to set up a new trial account instead. 5 0 obj
These recommendations are personalized for you. Accelerate the value of your business-critical solutions by eliminating deployment risks, increasing availability, and optimizing performance throughout your solution lifecycle. Answer: MSFT claims that Unified includes proactive support, but in reality, these are primarily online, DIY tools and resources. Buy now. 1.3. WebMicrosoft Unified Enterprise details Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. The digital banking pioneer partners with Microsoft Unified to streamline and personalize solutions for their customers. Your P is comprised of: The minimum contract price is $50,000. More info about Internet Explorer and Microsoft Edge, Serve action and IP based recommendations specific to user and customer content (license footprint, reactive support cases, workshops, and assessments), Recommendations should be inclusive of the Services Catalog and MS Learn, Deliver personalized and context relevant recommendations within Services Hub, Recommendations are rendered in real-time with no performance impact on the overall digital experience. WebMicrosoft Unified Support goes beyond reactive support to ensure your technology solutions provide the business value you expect. Microsoft Support Services are a non-refundable prepaid service. As new users are onboarded into the Services Hub, proactive consumption will be at a minimum. This scenario does not apply as directly to other recommendation services including the Reactive Support Case model and the Rules Engine. hVkO8+H;T!Hv|3uHFI0]igdcr8. What we do Outcomes Client experience Grow revenue Manage cost Mitigate risk Operational efficiencies View all outcomes Our expertise Cybersecurity Data and AI Intelligent edge On the Learning landing page, Predictive Proactive recommendations are included below the heading and are represented in the diagram below. h Sharing best practices for building any app with .NET. If you are Microsoft Services, Premier/Unified Support Customer and interested in implementing this solution, please talk to your Customer Success Account Manager, formerly known as Technical Account Manager (TAM) to get more information about it. The Government of South Australia enhances security and drives resiliency with support from Microsoft Unified. Publisher: Microsoft. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>>
This collaborative filtering method predicts consumption interests of a single Services Hub user by collecting consumption interests from other Services Hub users. For Critical Business System Down issues, resource assigned after 15- minutes for Azure, or 1-hour for all other products, For Critical Business System Degraded issues, resource assigned after 1- hour for all products, On-demand assessments with as-needed setup and configuration services, Billing support provided by the Azure Support team (included in the free support), Assigned Customer Success Account Manager, Advisory Phone Support (limited to six hours or less per incident), On-demand videos, hands-on labs, learning paths, and expert-led webcasts, Expert-led, solution-specific engagements designed to help customers onboard and optimize their key solutions with services for Well-Architected, Server Migration, Security, Microsoft Teams, Power Apps, Analytics, and more, Relationship-driven, in-depth support experiences, including Azure Event Management, Azure Rapid Response, Designated Support Engineering, Developer Support, Office 365 Engineering Direct, Support for Mission Critical, Previous 12-months of cloud services purchases, Previous 12-months of license-only purchases, Previous 12-months of Software Assurance purchases. Sorry, the email you entered cannot be used to sign up for trials. Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products Tags: Premier Support Microsoft's Support Offerings February 23, 2015 Create one! WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term of the WebMicrosoft Premier Support Premier Support for Enterprise Premier Support is only available for Public Sector customers.
Otherwise, register and sign in. Please try again later. Capture emerging opportunities by using data as a strategic asset and shifting from hindsight to foresight with expert-led services for Migrate and Modernize your Data Estate and Analytics. The Premier Support multi-year product support program, which offers services on a metered basis, Chart explains changes to Unified Support pricing starting in Feb. 2023. ,vZW"FyYS@5*UD
2ae#+KoVAe1F;="FB:$xAL>Ku21mbFqhd3t| &19V)ZrH1$rtuCGkI+sW6#Wv@3XV Youll need to buy proactive support credits for any MSFT engineer-led engagement. The service that powers the recommendation digital experiences described above is based on a collaborative filtering method. Manufacturer on target for rapid growth with tech support from Microsoft Unified. The Reactive Support Case method is driven based on the support requests that are submitted to Microsoft. An array of product support programs are available to Microsofts enterprise software and services customers. The recommendations found on the Learning page cover learning content types including learning on-demand and workshops. %%EOF
3 For most countries, business hours are from 9:00 AM to 5:00 PM during week days (weekends and holidays excluded). Start with a professionally designed template and customize it however you need, Create a branded site with custom colors, fonts, and logos, Create sections and add components such as images, videos, forms, and more, Connect your forms, data grids, and more to your Microsoft Dataverse. endstream
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Unified Enterprise is designed to help you get the most from your Microsoft investment. If you have any questions about any of these services or deliveries, please feel free to reach out to your TAM or myself and we can get you in touch with the right resources to discuss the benefits of these services. Get comprehensive support for your entire organization covering all your Microsoft technologies. and
Use intelligent applications to deliver operational excellence and create more engaging customer experiences with expert-led services for Power Platform, Dynamics 365 Customer Engagement, and Dynamics 365 Finance and Operations. By signing up, you agree to the
When customer reactive support cases are evaluated using the rules and a match is found, the mapped proactive services are returned. {''yhBax( 1.BX!,K%a@X ,^
dxF"|MuNnt;6vn4>}I?k/8-Xi5\CpORq4u3WkiUK"A)w@It^{]UND0I4yioM5q\hf4'+q.,/o'}. Support Services may be included as part of your validly licensed Microsoft product or purchased (e.g. WebMicrosoft Unified Support includes a set of Proactive and Reactive support services priced based on overall licensing and cloud spending with Microsoft: Enterprise Agreement, CSP We manage support escalations with select vendors to solve technical issues. Update research digest for December 2022. 25 ea Proactive Credits Proactive Credits . xMk@9JLvvg
l`hmWv WebPremier Support is now for Partners only. Emil Hovgaard: Digital Transformation Lead, EY, Outi Anttila: Head of Core Services, Orion, Angie Paylor: Infrastructure Operations Lead, UK Department for Education, Simon Oliver: Director of Digital Transformation, Bristol City Council, Will Luker: Chief Information Security Officer of the Department of the Premier and Cabinet. WebProactive Services PA PA Microsoft Teams whichever is greater, can be banked as Proactive Credits; 1 Credit = $100 MSFT Product Group Access Customer Success Account Manager (CSAM) US Cloud "Included" proactive services, client Unified Support contract-specific Chalktalks, Workshops The Rules Engine will return relevant proactive recommendations based on the case trending information for the new Services Hub customer. 2 Available for an additional fee. Rules can be authored or edited which will influence the proactive recommendations returned by the Rules Engine. We'll send you an email at when it's ready. <>
Advisory Support Proactive Engagements (Workshops, Proactive Credits, DSEs) Contact Lists On Demand Education New customer export capability added Oct 2022 Access risk assessment and training resources in select markets. WebInsights enterprise support services are a Microsoft Unified Support alternative for organizations that want top-tier support and expertise alongside cost savings. 1320 0 obj
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Driving your success with Microsoft technologies. 10 0 obj
In this situation, popular assessment, learning on demand, and workshop content is served up to these new users. hb```f``z ,@Q[=:7600T\X"d9'="p@|Lry@ZEq` WebUnified Enterprise Support Services Description . Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Your company doesnt allow team members to sign up with their work email. Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out Click here
Read in-depth articles on PowerPages features, from getting started to advanced techniques, Visit the PowerPages community to get answers and tips directly from other users, If you have an idea that will improve PowerPages, wed love to hear from you. Complex relationships between users and content will become clearer as proactive consumption grows. Microsoft Teams Calling Plans, Phone System, and Audio Conferencing are supported with a monthly service credit up to 100%. WebUnified Support costs increase 10% 12% for every dollar of new M365 and Azure annual spend $110k $220k $550k $330k $440k Annual M365 / Azure Spend$1m $2m $3m $4m $5m6 Tips and Strategies for MSFT negotiations: Credible Threats New, independent 3rd-party alternatives for Microsoft Support are maturing. Microsoft 365 Message Center Planner Syncing . Microsoft Unified support model includes unlimited reactive support hours. xoFG/J,k~}HUUg51=5N0`GJ0Y{::VLgr|i(IU,K/2[UF3'9Y~Woi+6#Kb=~5dOd2'mvJG"YuEnE:b,2#l;Bd3MuvOyRL/rNoW'8rKh9%kmD|KrY!")t{Ond't\P#;,bN`00D;Y8'8>. Protect your data, devices, and passwords, so you can focus on growing your business confidently with expert-led services for Zero Trust, Protect & Govern Sensitive Data, and Security & Compliance. endstream
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Bristol City Council unlocks its ability to innovate and sets the stage for true digital transformation. This consumption indicates the user preferences. Support Services Fees. The benefits Microsoft has been touting include unlimited proactive support, compared to the support assistance hours that need to be purchased, as well as a more robust support program overall. 0
Webabout Support solutions from Microsoft, contact your Microsoft representative or visit the Unified Support website Prioritized access to GitHub support and engineering teams with the fastest response times Designated resource that knows your environment and delivers technical support, proactive services and account management services Increase the impact and business value of your enterprises most important solutions by driving solution health and performance with technology-specific, in-depth engagements. Each aspect plays a different role within Services Hub. [;b\~=]Ef/O4 %PDF-1.6
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WebMicrosoft Confidential Unified Enterprise | Features Personalized support delivered through a mix of reactive, proactive, and in-depth support solutions Foundational services Technical Support (24/7) Expected response times: Critical Sev 1: 15-minutes for Azure*/1-hour for all other products 1-hour Sev A/2-hour Sev B/4-hour Sev C *Pricing rates shown above are valid for Unified contracts starting February 1, 2023 or later. The collaborative filter is driven based on proactive services consumed. Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. Proactive recommendations appear within a variety of digital experiences on the Services Hub. Vendor coordination. WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term By aligning to how you purchase and use technology, we can better match your needs, today and tomorrow. Accelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. Microsoft Online Subscription Agreement
|k|k? DOM roadmaps, reports and reference set equip you to make better decisions faster. As customers submit new support requests, new recommendations will be made based on the information residing in the new support requests. Please enter a work account for the best trial experience. Find out more about the Microsoft MVP Award Program. stream
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