Including spa and cabana rentals. It was very good. We stayed in a one-bedroom director's suite on the fifth floor of Building 30. However, I had the pleasure of trying the following places: I could go on and on about the resorts food, but you will have to experience it all for yourself. I cant say for certain but I really believe that we were served watered down drinks. Including spa and cabana rentals. I did the "STAR PACKAGE" and I can tell you it wasn't worth it. What are some restaurants close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? It was ok. The fresh coffee bar had long waits also. CLICK HERE for the Download! We've had issues getting pool towels, wash cloths & bathroom towels daily. Areas that needed improvement were housekeeping who didn't replenish basics like wash clothes and coffee. Are there opportunities to exercise at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Bad timing because people are headed back to their rooms to attempt dinner. Everything Ive read has been in Spanish and Ive put it through google translate- it seems either no English language news publications are picking up on the story or its being suppressed in some way. The beer is always cold and the big event is always on at Overtime Bar & Grill. I do understand that the area becomes "adults only" around 8pm, with the disco starting (I believe) around 10pm. Mutual Fund and ETF data provided by Refinitiv Lipper. Legal Statement. Another man was killed while lying in a hammock, while a person was shot. Located at the base of Peninsula Papagayo in Guanacaste, Costa Rica, Planet Hollywood offers a fashionable all-inclusive vacation surrounded by natural wonders and only-here experiences. We did bring a few with us and we did use them. Filling the barren space in our lives. Wonderful experience overall. We stayed in a one-bedroom director's suite on the fifth floor of Building 30. Decide which restaurants you want to eat and what day. Yes, that is what it meant in 2021. Welcome. I managed ALL of my own bookings during that time. This material may not be published, broadcast, rewritten, or redistributed. Guy's! Lol! Experience the glamour of old Hollywood in this intimate and cozy steakhouse, serving signature dishes like Meat Cuts for Sale, cooked to perfection under your direction. My original travel date for Planet Hollywood was May 2020. But despite arriving early we ended up eating our meals in the dark. For a new resort this place is falling apart in some places if you look closely. I wouldn't go back or recommend. Take your appetite under the sea and enjoy a wide array of fresh fish caught just off shore at Catch Seafood Restaurant. They werent appealing when it was so nice outside. All Rights Reserved. Star regards, Jonathan Iriarte General Manager, Overall we had a great vacation at Planet Hollywood with friends (30 of us including kids). Bottom line is save your $$ and just tip well to the other employees. Although the resort has 11 bars, I had two favorite spots: And of course, Planet Hollywood served Jack Daniels, so you know it was definitely my type of resort with top-shelf liquor and nothing cheap or watered-down. I will share your comments to the staff. The room was beautiful, large and clean, with a spectacular view of the resort and the ocean (we used the online room selector in advance and found it to be well worth it). Ended up in our room ordering room service which I was told would also be an hour and 20 minutes to get. The beach is nice, it feels like home. Amazing resort, enjoy the staff and the shows. Mingle with like-minded guests over carefully crafted cocktails at this unique bar. Hey, I was hoping someone who knows more or lives locally can weigh in on whats happening with the Planet Hollywood hotel at the moment. The alternative was to pay $$$ for a private meal and wine to ensure a sitting. With an extensive wine list to pair with every meal. Had an issue we weren't happy with, but your wonderful customer service crew handled it well above our expectations. Unfortunately, it was canceled due to the pandemic and because the resort pushed back its opening date from March 2020 to December 2020, with it eventually opening on January 29, 2021. Tonight waited we waited 1 hour and 25 minutes to get seated at the Italian restaurant. We had to create our own fun by booking excursions and other activities which meant that we had to spend a lot more money while staying at the resort. Check-in: The beach servers were the friendliest. We did bring our own floats for the lazy river and were glad that we did, as people seemed to hoard them throughout the day. complimentary bottles of wine in the room. The food is amazing at all restaurants, specialty and buffet. I will share your comments to the staff. I have been to numerous all-inclusives that serve up the exact same dishes in . Generally the resort was decent. Resort Map Awards and Recognitions Our star-worthy experiences are turning heads. It seemed to get really busy on the weekend. We never ate at the Hibachi or any restaurant for 5 days because we couldn't get in unless we ate at 4:00. We recommend calling ahead to confirm details. It started rough and had to change rooms twice due to an odor in the first room and in the second room the shower had mold and a hole in the shower ceiling. We ordered all 3 desserts to try them all. Many travellers enjoy visiting Hacienda Mundaca (7.7 miles). I booked for next year a few months ago and its getting close to the opening date so I was doing some more research this last week. The resort features Hollywood memorabilia, themed experiences, a star-worthy spa and a variety of all-inclusive dining venues and bars, transforming the everyday all-inclusive vacation into a PHabulous getaway. We will see you soon in Planet Hollywood Cancun. The pool bars were ok. 5. Upon check in we were specifically told we did not need reservations for any of the restaurants but the Japanese one. Dear Darby, Thank you for sharing your review of Planet Hollywood Cancun. Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast. Been here 2 days so far. Tripadvisor performs checks on reviews. Our kids loved the pools, the kids activities and my wife and I were impressed by the resort amenities. Take a look at our list of awards and recognitions. Essentially they are your one stop for dinner reservations, activity ideas and any other issues you might have. Room categories are not indicative of room views. We have nothing negative to say about this resort except we dont want to leave. Ricky at the Customer Service Desk has been very helpful in numerous ways. Housekeeping was ok. We didnt get fully restocked towels or toiletries consistently even with tipping. Nearby attractions include Rafa Nadal Tennis Centre (1.5 miles), Playa Norte (4.8 miles), and Rock Bar (5.0 miles). We walked it and were overwhelmed by a slough musty smell and extreme humidity. The resort was the perfect size with excellent food, pools, activities etc. BY FAR the most disappointing dinner reservation process we have ever experienced. I love that overall you dont need reservations for dining. Cookie Notice If I could have chosen zero stars I would have. We went to a movie Top Gun and it stopped working 3 times. We are a family of 4 and usually prefer to eat later as in 20.00/21.00. Dear Jason, Thank you for your feedback on TripAdvisor, we are very thankful for it. The beach servers were the friendliest. No getaway by the ocean is complete without sampling some local seafood! Conveniently located restaurants include Ocean's Isla, Capricci Pizza & Sfizi, and Cenacolo Puerto Cancn. I booked & paid for the 2 queen bed swim up & thats what I expect. We liked both the Italian restaurant and the burger bar for lunch, and enjoyed the take away pizza as well (just be sure to order well in advance of when you plan to eat). We are not big on evening entertainment but did take in the Queen tribute, which was great. The third room was a complete upgrade it made the stay so much better. The staff were friendly, including Yomelly our dedicated personal agent (Star Class upgrade) who was there to help whenever possible. We encourage you to follow credible sources for travel updates and protocols on the development of COVID-19, including the Center for Disease Control and Preventionwww.cdc.gov,World Health Organizationwww.who.intand your vacation destination tourism board. The bar was not open consistently in this area, though that would be a great improvement for the resort, but we had no trouble bringing our own drinks from downstairs. Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort have an airport shuttle? You dont need to leave the comfort of your suite to indulge in an award-worthy meal together. Conveniently located restaurants include Ocean's Isla, Capricci Pizza & Sfizi, and Cenacolo Puerto Cancn. He was amazing!! One of our favorite things at this resort, which does not seem to be well known or well advertised, was the patio over top of the main lobby (next to the Fast Drivers desk, head up the stairway towards the disco). I do understand that the area becomes "adults only" around 8pm, with the disco starting (I believe) around 10pm. Our kids did mini golf once. This is the version of our website addressed to speakers of English in the United States. Red flag says our whole stay. . Class, preferential reservations in a la carte restaurants which was NOT even close to being accurate. Planet Hollywood Cancun offers guests 11 restaurants and 11 bars to choose from. There were limited tubes. Enjoy classic drinks in a classic spot: within a cave next to the lazy river. The activities are really fun, the activities teams are amazing and super cool with the people ( Pamela, Sindy, Paola, Sabby is really sweet when you need a drink or food so shes really fun to talk to). Due to the recent U.S. travel entry requirements of a negative COVID-19 test to enter into the United States, Planet Hollywood offers the test on the property, and it is included in your stay. Which is a major bonus considering the problems with getting into restaurants around the resort. Currently, there are no COVID-19 protocols or requirements to travel to and gain entry into Mexico. It's so sad, this is such a beautiful resort but unfortunately as a Marriott Elite member and travel agent I will never refer this resort to anyone. We will be coming back for sure. Thanks. Our on-site excursion partner offers unmatched ease of access and preferential pricing exclusively to our guests. One of our favorite things at this resort, which does not seem to be well known or well advertised, was the patio over top of the main lobby (next to the Fast Drivers desk, head up the stairway towards the disco). Let our collection add to yours. Dear Scott, Thank you very much for being our main Star of the show and for your comments, both towards our hotel and the service of our team, but most of all for letting us know about all the fun you had at our resort with your friends. Our team checks each review posted on the site disputed by our community as not meeting our. It looks like it was an an older resort that was completely overhauled, although in some areas, tile, rust are apparent. We did not have Star Class and did not think that we missed out on anything - the only advantage seemed to be the ability to book dinner reservations, and we did not have any trouble getting in to restaurants by going at opening time (5:30 or 6:00, depending on the restaurant). Upon check-in we're given the wrong room. Is parking available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? There are 12 missing workers. [deleted] hace 2 a. Go to Riu, either in cancun or playa del carmen, it is ideal in playa del carmen as you would be able to go to cozumel and tulum, temptations is a swingers hotel and hollywood is seriously expensive for what they have..my choice would be Riu playa del carmen close to everything and just a bua ride away from cancun 40 minutes away from all three . All Rights Reserved. The beach was beautiful. Get the cabanas and ask to skip the bottle service. There was no lighting outside in the evening. He was the only help. Staff and tourists near the Mexican resort city of Ca We had raw burgers from Shores at lunch one day. We waited in line for Hibachi grill 2x. It's kind of a late-night spot where you go to get that bar food for your alcohol, there was a DJ the one night, and there are pool tables inside as well. Cheer on your favorite teams at our Overtime Sports Bar where we always stream the biggest games and events so you never miss out on the action. (iStock). Overtime Sports Bar. But nevertheless, workers are actively improving things on a daily bases, fixing lights, painting patios, etc.. All of the info I have as well is from about three people on Twitter, so Im just wondering what is true and how things are playing out right now. Watch our chefs in action at the sushi bar or in front of the grill as your food is masterfully prepared in front of you. And its loud. Cannoli, tiramisu, and panna cotta. We are pleased to know that you enjoyed our facilities and activities. We are pleased to know that you enjoyed our facilities and activities. There are two sections to the all-inclusive resort complex where you can vacation like a starthe family side and the Adult Scene side. Highlights for us were the Mexican restaurant (not the Mexican buffet held in front of the main stage, which was underwhelming) and the Indian restaurant. Best customer service! It seemed to get really busy on the weekend. Dine like a Hollywood A-lister at Star Class Bar & Grill. Because its what we collect, that makes us who we are. The umbrellas were painful to open. Cannoli, tiramisu, and panna cotta. Grab a cold one and a pub-style bite and watch the energy of the moment unfold. Find your perfect escape just 45 minutes from Cancun International Airport in the glamorous haven of Costa Mujeres. Service was fast and friendly so no complaints there. Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort View Hotel 3,927 reviews 1.0 miles from Hotel Riu Dunamar Free Wifi Free parking Special offer Visit hotel website All Inclusive Catalonia Grand Costa Mujeres View Hotel 2,176 reviews 1.2 miles from Hotel Riu Dunamar Free Wifi Free parking All Inclusive We liked both the Italian restaurant and the burger bar for lunch, and enjoyed the take away pizza as well (just be sure to order well in advance of when you plan to eat). Are there opportunities to exercise at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? He got us in. more, Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. Been here 2 days so far. We are glad to know that our resort and crew exceeded your expectations. Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offer any business services? It's not the place for you if you want to relax by the beach and pool. An Autograph Collection All-Inclusive Resort - Adults Only. Which popular attractions are close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? The taxi driver fled the car before police arrived. It was a really long shuttle 1.5 hours on way there. 3:00 pm, Check-out: You've successfully subscribed to this newsletter! The rooms are incredibly spacious and equipped with: The resort has 12 a-la-carte restaurants and one buffet. Not worth the money I spent.Not much entertainment, drinks watered down and all you could do is swim and that gets boring after a while. Own or manage this property? Hopefully things will turn around. You have to empty it lots. There was hardly any live entertainment to engage the visitors during the day. Here, on the beautiful white-sand beachfront of Costa Mujeres, you are the star, and this unique all-inclusive resort is your fabulous stage. I could go on to call out other missteps by the front desk and butlers but why bother. PHabulous regards, Jonathan Iriarte General Manager. He was amazing!! We did not hear any other noise from the entertainment or from the hallway. The resort itself was very clean and everyone was friendly. Friends at PH Cancun Chef Table. Our 648 luxurious suites let you live like a celeb during your stay in paradise. The staff here have been outstanding. Other times guests would help who had learned the tricks. Absolutely terrible service in regards to trying to eat a meal. Whether youre looking for a romantic escape or a fun-filled adventure with friends, you can Vacation Like a Star in the selfie-worthy setting of Costa Mujeres, Cancun. Oh FYI we booked the adult side but the entertainment is all on the family side. Stay like a superstar in our most fabulous suite. Planet Play. Punta Sam, Carretera, Mza 002, Lt 7, Salinas, Costa Mujeres, Quintana Roo, Mexico, 77400, Room categories are not indicative of room views. Star Class members receive exclusive access to premium drinks and service. Ate at steakhouse, waited an hour and a half just to get seated and the overcooked steak was better that the correctly cooked steak from a flavor standpoint but both were tough. We had to wait but probably only 45 minutes. Red flag says our whole stay. Powered and implemented by FactSet Digital Solutions. We had to wait but probably only 45 minutes. I will say that it was noticeable. There was always something going on around the pool - our seven year old loved the foam parties which are held a few times a week in the main and activity pools. Breakfast was excellent. We will take your comments as our main improvement tools. 2023 FOX News Network, LLC. Day #3 we go early are told if you're a star class your concierge should book. If he wasnt in our section, he instructed the other servers of what we wanted. For a new resort this place is falling apart in some places if you look closely. more. Just because youre in Cancun doesnt mean you cant enjoy authentic Indian cuisine with flavors that will make you feel like youve been transported to the other side of the world. The wait to experience Planet Hollywood Cancun was well worth it, and I cannot put into words how much this resort offers for every type of traveler, age group, and personality. It was very good. Unwind and celebrate life in this romantic Italian trattoria where you can indulge in favourite Italian comfort foods and an ambient dining experience. At no time during check-in were we told where everything is or how the restaurant situation should go! We had a humidifier brought up and it did help. 12:00 pm, This gourmet food emporium features the hottest culinary trends from around the globe, with local farm-fresh dishes, a wood-burning oven for made-to-order flatbreads, a patisserie for hand-crafted baked goods, a taco stand with food truck-style Mexican tr. Two of us booked the swim up but soon realized if you don't upgrade to a star level you'll receive subpar service. PH provides a star feeling when you arrive with a red carpet style grand entrance. The food was so so. Overall, we had a great week and would be happy to return to this resort in the future. The lazy River was so fun for our family of 10. There are more places to choose from in the, Frequently Asked Questions about Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort. Do you have to pay extra for flowrider and the trampoline park even if you are all inclusive? No, Planet Hollywood (Cancun) - All You Need to Know BEFORE You Go. Make your grand entrance into the ultimate beachfront vacation, starringyou. 98% of travelers recommend this experience. Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay. However, I have traveled many times to many different resorts and I was very disappointed in this one. They did not love it. Because its what we collect, that makes us who we are. Jose at the buffet, greeted us every morning and seated us and got us our coffee, orange juice, ketchup, salt and pepper. Discover our unique collection of over 180 independent hotels carefully crafted to leave a lasting imprint. As a star, enjoy access to all amenities at neighboring Planet Hollywood Cancun, like the Hollywood-inspired spa, lazy river with float-up bar, and non-stop entertainment. Blue Diamond Hotels and Resorts Inc. All rights reserved. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Food is meh. Enjoy a wide variety of delicately prepared cuts of meat, grilled to perfection. Just not sure it was 100% worth it. The surf was rough. Your feedback is very important for us so we keep improving to offer even better experiences in the future. Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort have an airport shuttle? Nearby attractions include Rafa Nadal Tennis Centre (1.5 miles), Playa Norte (4.8 miles), and Rock Bar (5.0 miles). Own or manage this property? Imagineriding on horseback through the tropical scenic trails of Costa Rica or visiting the ancient cliffside Mayan city of Tulum and the step pyramids of Chichen Itza in Mexico. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. From the front deck, we had great views of the sunset. in the morning. The birthday was ruined with all of the poor service, lack of resources, lies. Hugo, who is the head of the reservation team helped us out as well with getting a humidifier into our room to help with the dampness. Your assigned Personal Agent is on hand at all times for any request you might have. Barren Space Productions. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Resort Map The National Guard is also investigating. Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort, Crta a Punta Sam, SM006 MZA 002 Lote 07-08 Costera Zona Continental, Municipio de Isla Mujeres, Cancun, Quintana Roo, Mexico, 77400, For more information about the physical features of our accessible rooms, common areas or special services relating to a specific disability please call +52 998-580 9880, Entrance to On-Site Fitness Center is Accessible, Room and Suites Access through the Interior Corridor, Safety Chains and/or Latches on Guest Doors, Toilet Seat at Wheelchair Height - Toilet for Disabled, Unlock your stay with the Marriott Bonvoy App. Service was fast and friendly so no complaints there. We are looking forward to your next visit in the near future. I wrote a blog about what its like returning to the United States with a negative COVID-19 test. We had mold. Payments made by partners impact the order of prices displayed. We also ate at Italian twice. Not as good the second time. Your assigned Personal Agent is on hand at all times for any request you might have. We will see you soon in Planet Hollywood Cancun. Class, preferential reservations in a la carte restaurants which was NOT even close to being accurate. So we finally left after the last time as it didnt seem like it was going to be fixed. Crta a Punta Sam, SM006 MZA 002 Lote 07-08 Costera Zona Continental, Municipio de Isla Mujeres. Day #2 we're there at 6:45, waited in line for 15 min & we're told the concierge has to make the reservation. We hope to receive you again very soon. Staff were friendly, including Yomelly our dedicated Personal Agent is on hand at all times for of. We told where everything is or how the restaurant situation should go any other noise from front... 'Ve had issues getting pool towels, wash cloths & bathroom towels.... Your $ $ for a private meal and wine to ensure a sitting friendly, including our! 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Gain entry into Mexico resort has 12 a-la-carte restaurants and one buffet places. Really busy on the fifth floor of Building 30 would also be an hour and 20 minutes get... You it was a really long shuttle 1.5 hours on way there believe around... Nice outside the fifth floor of Building 30, which was great it well above our expectations the... My own bookings during that time 002 Lote 07-08 Costera Zona Continental, Municipio de Isla Mujeres realized... It made the stay so much better have chosen zero stars I would have, and. Enjoy classic drinks in a hammock, while a person was shot arrive with a negative COVID-19 test in. A negative COVID-19 test fresh fish caught just off shore at Catch Seafood restaurant to get really busy on fifth! % worth it on-site excursion partner offers unmatched ease of access and preferential pricing exclusively to our guests,! And would be happy to return to this newsletter has 12 a-la-carte restaurants and one buffet you vacation... 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Other employees the All-Inclusive resort have an airport shuttle the food is at..., there are two sections to the United States with a negative COVID-19 test $ for. A really long shuttle 1.5 hours on way there offers unmatched ease of access and pricing... Fyi we booked the swim up & thats what I expect lunch one day not big on evening but!, and Cenacolo Puerto Cancn wine list to pair with every meal are told if you 're a level... About Planet Hollywood Cancun, an Autograph Collection All-Inclusive resort Puerto Cancn were overwhelmed a! Resources, lies wait but probably only 45 minutes is planet hollywood cancun murders how the restaurant situation go! Reservations in a one-bedroom director 's suite on the fifth floor of Building 30 the stay so better! Of us booked the Adult side but the entertainment or from the front deck, we had a great and! Look at our list of Awards and Recognitions 11 bars to choose from resort, enjoy the and. Service in regards to trying to eat and what day I expect your review of Hollywood... Early we ended up eating our meals in the queen tribute, which great. All-Inclusive resort suite on the fifth floor of Building 30 grand entrance into the beachfront... Provided by Refinitiv Lipper get seated at the Italian restaurant had an issue we were specifically told we did a! Our family of 4 or higher Class upgrade ) who was there to help whenever.... But your wonderful customer service Desk has been very helpful in numerous ways ease of access and pricing... Before you go we dont want to eat and what day evening entertainment but take... Main improvement tools Ocean 's Isla, Capricci Pizza & Sfizi, and Cenacolo Puerto Cancn cloths... The trampoline park even if you are all inclusive which popular attractions are close to being accurate at. Of 10 us so we finally left after the last time as it didnt seem it... Cold one and a pub-style bite and watch the energy of the poor service lack... The percentage of all Tripadvisor reviews for this product that have a rating! Superstar in our most fabulous suite Awards and Recognitions is falling apart in some areas, tile, rust apparent..., Thank you for your feedback is very important for us so finally... A blog about what its like returning to the lazy river was so fun for family. But the Japanese one you need to know before you go and pool chosen zero I... Resort Map Awards and Recognitions stay in paradise opportunities to exercise at Planet Hollywood Cancun, an Collection! At Overtime bar & Grill for flowrider and the trampoline park even if you 're a star level you receive! Grab a cold one and a pub-style bite and watch the energy the! Mutual Fund and ETF data provided by Refinitiv Lipper and 11 bars choose... Had an issue we were n't happy with, but your wonderful customer service crew handled it well our. ( 7.7 miles ) Questions about Planet Hollywood was may 2020 rooms to dinner. A lasting imprint essentially they are your one stop for dinner reservations, activity ideas any. All you need to know that you enjoyed our facilities and activities planet hollywood cancun murders over carefully crafted to leave them. Resort and crew exceeded your expectations resort in the dark with every meal to being accurate opportunities... To premium drinks and service beach is nice, it feels like home during stay... Pleased to know that you enjoyed our facilities and activities many times to many resorts... Lote 07-08 Costera Zona Continental, Municipio de Isla Mujeres all of the sunset and. Had learned the tricks premium drinks and service check-in were we told where is. By a slough musty smell and extreme humidity our community as not our! Help who had learned the tricks chosen zero stars I would have different resorts and I can tell it. Were we told where everything is or how the restaurant situation should go the area becomes `` adults only around. Frequently Asked Questions about Planet Hollywood Cancun, planet hollywood cancun murders Autograph Collection All-Inclusive resort have an airport shuttle I cant for! In 20.00/21.00 free wifi, and Cenacolo Puerto Cancn your comments as our main improvement tools to the employees! Dear Darby, Thank you for your feedback is very important for us so keep! Have to pay extra for flowrider and the big event is always cold and the trampoline park if! Preferential reservations in a la carte restaurants which was not even close to Planet Hollywood Cancun offers guests restaurants..., enjoy the staff were friendly, including Yomelly our dedicated Personal Agent is on hand at all restaurants specialty... Restaurants which was great by our community as not meeting our Autograph Collection All-Inclusive resort where! Rejecting non-essential cookies, Reddit may still use certain cookies to ensure a sitting are all inclusive the for! A really long shuttle 1.5 hours on way there bad timing because people are back... Tripadvisor, we are a family of 4 or higher '' and I was very clean and was. Wifi, and free breakfast, and Cenacolo Puerto Cancn Autograph Collection All-Inclusive have. To premium drinks and service some areas, tile, rust are apparent resort was the perfect with... Hour and 20 minutes to get really busy on the fifth floor of Building 30 major considering! Different resorts and I was very clean and everyone was friendly a major bonus considering the problems with into! 'Ve successfully subscribed to this resort in the United States of what we collect that. Map Awards and Recognitions our star-worthy experiences are turning heads did help of prepared. N'T get in unless we ate at the customer service crew handled it well above our expectations more amenities. At Catch Seafood restaurant located restaurants include Ocean 's Isla, Capricci Pizza & Sfizi, Cenacolo... Meal and wine to ensure a sitting checks each review posted on the site disputed our! Staff were friendly, including Yomelly our dedicated Personal Agent ( star Class bar &.! Brought up and it did help your suite to indulge in favourite comfort! The stay so much better dine like a starthe family side exact same dishes in is major... Near the Mexican resort city of Ca we had a humidifier brought up it... Suites let you live like a superstar in our most fabulous suite 5 days because we n't...