Our courier will inspect the shipment when the pickup is made. Delivery delays can be caused by events beyond the control of DHL, e.g. or Select a different location. Either way, the ship will most likely reach its destination late. Delays in deliveries are frequently caused by errors in the recipients contact information. In rare cases, the delay could be caused by incomplete shipping information. Even these steps will very rarely make a difference to an on hold situation, as it is usually to do with large-scale disruptions, rather than an issue with your specific package. And it all depends on the specific goods being shipped. But DHL couldnt deliver it as it is too dangerous to be on the road. By Tuesday, things could be up and running like normal again. But dont panic. Perhaps your package needs to make it onto a certain truck or ship to make it to its next stop along the way, but that truck or ship might be full. The dedicated place for all discussions on replica watches. When we mention port congestion, we mean that the ship transporting your cargo has no available berth, and it indicates the ship will still have to wait for a berth slot. When you see the DHL shipment on hold message, it means that your package has stopped moving through the carriers infrastructure en route to its destination. If youre bored of waiting in line for a delivery thats been on hold for a long time, you might want to think about getting an online mailbox. Depending on the delivery option you choose and the distance it must travel, your package should reach you within the next possible business day. Next Step Shipment will be processed on the next available cycle to the destination. Our Ocean Freight colleagues from DHL Global Forwarding will be in touch after submitting the form. It is frustrating when you see that your DHL package is on hold. What Does DHL Shipment on Hold Means? It impacts the linking ships or vehicles that will transport your package to its final destination. You may be asking if you can pay for even more premium delivery service to lessen the chances of this problem occurring, but you cant. | [Full] Travel Guide, How Late Does FedEx Deliver? Follow and include the details straight away to get the description of why and where it is on hold. This document is crucial in establishing whether or not the vessel complies with US Customs standards. Home / DHL Shipment On Hold | 10 Common Causes Inside + What They Mean. Incorrect or incomplete delivery address and contact details. It means the ship still has to wait for a slot to be able to berth. Port congestion. If not, please contact your shipper or online shop. How long does it take for a DHL shipment hold to be resolved? An item can theoretically be placed on hold for an extended period; however, this rarely happens. Perhaps the vessel needs to stop at another location and pick up additional packages. What is the cheapest way to make shelves? Customs Authorities may also put your DHL package on hold due to missing documentation. They also have no influence over customs, which is one of the main causes of the on hold notification delay. Different events can cause these delays, including the following: Port congestion or route changes. See also What is the main cause of subsidence? It is usually due to a delay in the packages journey. Their Virtual Mailbox is great to have while on the road. Ill also share a few tips for avoiding occurrences where DHL holds your package. Even these actions are unlikely to make a difference in an on hold situation as current status, as such situations are usually caused by large-scale disruptions rather than a problem with your unique package. Heres a list of things that should be done from your end, when there is a DHL package Shipment on Hold. However, they probably wont be able to actually get it moving again, so the only thing to do is to wait. While this is beneficial to shipping companies, it causes scheduling issues. A tracking number or ID is a combination of numbers and possibly letters that uniquely identifies your shipment for national or international tracking. Whether the shortage relates to the drivers or the vehicles themselves, the outcome will be the same. It gets frustrating to check the tracking page on the DHL Express website with your tracking number only to see the same message there for days on end. While this may be advantageous for shipping companies, it, unfortunately, creates scheduling problems. In these cases, another driver will have to take over. You can get a refund by contacting the Customer Service Department at https://send.dhlparcel.co.uk/parcel-services/help. You might find this issue dragging on for many working days. Your package may be "on hold" because of any of the following reasons: Congestion issues at ports Changes in the shipping routes Lack of information about the person sending the parcel Customs inspections of the package Lack of available transport (trucks, planes, ships) A natural disaster or even just bad weather causing delays Ship a parcel, shipping rates, tracking, courier pickup with DHL Express | Hong Kong SAR, China Bad weather conditions are a common cause of shipping delays. Save my name, email, and website in this browser for the next time I comment. Most of the time, this only applies when there is incomplete shipping information or incomplete customs documentation. When it comes to international solutions for freight, DHL is the preferred option, offering shipping services by road, air, sea or rail. As soon as issues have been resolved, your parcel should start moving again. A common message that people see from DHL is DHL shipment on hold or shipment on hold DHL. What does this message mean? Available to private and business customers. Shipping from Hong Kong to the USA can take up between 20 and 43 days depending on the destination, form of transportation, and load type. Many will constantly refresh the tracking status to determine the latest update on the whereabouts of their shipment. Filled and shipped on Oct 17, 18 2013. Norway. Create an account to follow your favorite communities and start taking part in conversations. It could also be more local to your delivery area. This happens when the shipper does not provide enough information to the carrier to have the package delivered successfully. Due to unforeseen circumstances, your delivery of the package may be delayed. It is very normal on your part to worry once your parcel is delayed. How Many Stamps Do I Need? Thankfully, this usually does not lead to a large delay, but it can still be frustrating to see your estimated delivery date getting pushed farther and farther back. There are different reasons why container ships change routes. I think l they do this to get additional money fro. Errors in the contact details of the recipient often lead to shipment delays. Sometimes several shipments use the same tracking number. Please try using a pieceID / container number if available. Obviously, this can be a significant delay in itself, but because the delay is caused by influences outside the control of the delivery company, there is also no guarantee about when it will end. The consignment number and the package description should be submitted to the customer service. The issue of port congestion seems to increase every year. Your shipment will not be released by customs until proper and complete documentation has been received. Standard international and domestic parcel services. Local road closures, weather issues, or strikes can all cause delays. This can be a major delay in and of itself, but also because the delay is caused by factors outside the delivery companys control, there is no way of knowing when it will end. USPS Shipment Received, Package Acceptance Pending | Full Guide, How To Return Mail & Packages To Sender | [5 Methods Inside], How To Address A Formal Letter | [4 Easy Steps Inside], How To Mail A Letter | [5 Simple Steps Inside], USPS Forever Stamp Value | Tips + Full Guide Inside, Do You Need A Passport To Go To Puerto Rico? You are visiting this site with a browser, which might not deliver the most optimal experience. Required fields are marked *. You might be wondering whether you can pay for more expensive shipping to reduce the risk of this issue occurring, but unfortunately, you cant. I dont think they have even dispatched yet,was told to wait for tracking Id say theyll turn into a welcome Christmas surprise . The carrier is the one who sends out the Arrival Notice. Holidays are perhaps the biggest reason why even a domestic shipment can get held by DHL. If these commercial documents are incomplete, the import broker must coordinate with both the seller and recipient to complete the requirements as soon as possible. If youve ever had a DHL shipment on hold, you know how frustrating it can be. In cases where DHL needs more information from the sender, the hold may last a few days while they wait for a response. However, it creates inconvenience, just like the other sources of delays, especially if the cargo is on a tight schedule. They can advise whether they need information from you to help clear the issue. It looks like it's stuck in SHENZHEN - CHINA MAINLAND. But most of the time DHL tracking is accurate. If you use DHL for domestic or international shipping, you are eligible for a 100 percent return of shipping expenses if your product is delivered late by even 60 seconds or is not correctly billed, as per the DHL Money Back Guarantee policy. Express courier delivered parcel and documents service for your shipping needs. Thankfully, the majority of delays last for less than a week. If you contact DHL, it is quite possible that a customer service representative can tell you more about what is holding up the package. What is Overnight Shipping USPS and how much does it cost? This might happen due to bad weather or simply because DHL needs to make a change of plans. DHLs app isnt always trusted. You have no further impact on the matter if you have done all of these things. If your status of the shipment is on hold due to labor disputes, it may remain on hold till the disputes are resolved. It might not be moving because it is held up in customs. Press question mark to learn the rest of the keyboard shortcuts. We have been working with their professional team for 2 years now and they have always been timely, thorough and very helpful. In that situation, your shipment will have to wait in line for the next vessel that can safely transport it to the target port and, finally, to you. Same thing here mine's been on hold over a week, it was supposed to be delivered early last week. In some cases, DHL might remove this shipment status in a day. In the event your shipment has not arrived within 10 days after the expected delivery time, kindly contact your merchant or online shop. Again, not very common but it does happen sometimes. We will discuss the most common causes in more detail in the next section. Remember too that you may sometimes see this message around the holidays, because DHL will not be operating on national holidays. One of the most significant consequences of port congestion is that it affects the earnings of all businesses involved. Delay of shipment may result from bad weather conditions. With a career as an Operations Manager and over a decade of first-hand experience working with major courier shipping companies, Charles has the knowledge to help you to solve shipping and packaging-related queries. Or call our DHL Global Forwarding office in Hong Kong on: +852 2218 6333. But, more often than not, delays get addressed within one week from the original date of delivery. shipment on hold. Sadly, therefore, you cannot just pay more to ensure that your shipment will not get stuck anywhere. The amount of time that DHL will hold your shipment can vary depending on the reason for the hold. The logistics company in this case, it is DHL may go the extra mile to locate you. Access mail & packages online 24/7. You may also be able to get an estimate of when the package will be moving again, but this depends very much upon the situation. If you need to urgently send a package with DHL, there are a few options available. DHL Shipment on Hold needs attention. Commentdocument.getElementById("comment").setAttribute( "id", "a5e4871aa8868ce071cc3f817b0b4501" );document.getElementById("bbcd140d0a").setAttribute( "id", "comment" ); DHL Shipment on Hold: What To Do? Your DHL shipment could be held for the following possible reasons: The Most Common Reasons for DHL to Hold Shipment, Explained in detail below. The hold normally isnt longer than one week. "shipment on hold" means the package is holding by DHL, because the recipient is not at home or waiting for the recipient to pay the customs duties. I called DHL and they were no help literally just told me to wait lol..my order was expected by end of day tommarow smh. Complete a change of address online and deliver the form to your local post office. Because the on hold message is very lacking in details, you might be feeling confused and concerned, but often, the explanation is fairly simple. It is possible for business operations to even get suspended. We will make another delivery attempt when the receiver is again open for deliveries. Different events can cause these delays, including the following: Port congestion or route changes. This happens when the driver who is carrying your package finds themselves in a family emergency or falls ill or other such issues. In case you experience this, DHL will always be glad to assist you. If you frequently have items shipped from overseas, this is a great way to make life easier and ensure that you get your packages every time, regardless of delays and inaccurate delivery estimates. Your email address will not be published. Request a business account and profit from exclusive benefits. However, if all other alternatives have been exhausted, the only thing left for them to do is wait for you to contact them. This is because each shipment has to go through customs in order to make sure that it is allowed into the country. During times of war or other social unrest, it is unsafe for DHL to attempt to transport packages and goods through certain countries. If there has been an earthquake, a hurricane, or some other such natural disaster, DHL will not be able to move your shipment until it is safe to do so. For example, U.S. Customs requires commercial documents before the importer or its import broker can file Customs entry. A DHL shipment on hold message means that there will be a delay in the delivery of your package. If its being held up because of congestion issues, this will probably be fixed quite quickly. Why my shipment is on hold DHL? How can . How long will this last, and is there anything you need to do to get the package moving again? Delays can also be caused by problems with DHL or clearance problems with border customs offices. Your tracking number lets us find the right division contact to answer your questions. However, this is not the thumb rule and may vary based on the delivery address and parcel sizes. In which case, the ship might not be able to leave the pier on time, or it has to make an emergency stop in another port until it is once again safe to travel. Cancel within 30 days for a full refund. Although on hold is frequently the result of something that happened at a border (e.g., courier swapping, customs clearance, etc. There are a few things you can do to avoid having your DHL shipment placed on hold. This is especially important for international shipments. This is a problem that you can help resolve, and this usually occurs on the final leg of delivery once your delivery boy is attempting delivery at the final destination. Perhaps the vessel needs to stop at another location and pick up additional packages. They should have let the shipper know that UPS allows money shipments and DHL doesnt. You are more likely to see the on hold status if you are shipping internationally, because many more of the common issues occur at border checks, but it is still very possible for the problem to happen within a country, especially one as large as the US. The container ship may not have adequate space or equipment to safeguard your consignment. He plays an important role in the entire shipping process, and in his absence, theres a big chance of shipment delay. In addition, there are situations when alterations are made on purpose to save money. for Track and Trace. How Late Does DHL Deliver USA? In some cases, it may be due to an issue with the package itself. If there has been any change in the shipping route. There are several things that can cause a delay in your shipping. Keep in mind that your package may be rerouted. The delivery company itself probably cannot do much either. If your package is held up, you should contact DHL to determine whether you need to provide additional information such as the commercial invoice, bill of lading, or packing list. I HIGHLY recommend the services at US Global Mail. One of which is due to bad weather conditions, which we earlier discussed. With US Global Mail, our mail is always available as scans and our shipments are always prompt and accurate. If you have ordered a product in an online shop, the confirmation email or shipment tracking notification often contains the tracking number or ID. Browse Parcel Monitor in order to get your DHL Hong Kong package status details straight to your mailbox. It doesnt only make your shipment safe; it makes everyone and everything else safe too. If the delivery provider is unable to fix the original issue, they will usually find another way to convey it, and your shipment should be on its way again soon. In addition to a shortage of space on existing vehicles as described above, there are sometimes occurrences of a shortage of vehicles themselves. Can I pickup my package from DHL? This will allow you to take delivery of the parcel at any time and on any day, whether you are at home or not. Although on hold is usually a result of something happening at a border (e.g. Look no further! The clearance is made through the desired places but often lack of tracking leads to such sort of confusion. To do this, it has to wait for another ship to leave the port, and in which case, it has to queue up and wait outside at anchorage. If your tracking information shows its location, this might result in it appearing in places that you wouldnt expect, but this will just be to avoid whatever was causing the delay. In some cases, DHL might remove this shipment status in a day. The U.S. Customs can ask for additional requirements too. This is highly dependent on the source of the delay. Your email address will not be published. Yeh Ive 2 watches coming from trusty to Ireland ! Often, express shippers like DHL or FedEx will be able to have customs clear your shipment. This can sometimes lead to a lack of transport options, especially during busy times such as holidays. For instance, there could be a problem with the sender or the receiver, causing the cargo to be delayed. For example, if the package is damaged or if there is something wrong with the contents, DHL may need to investigate before they can release the shipment.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'postalguidance_com-medrectangle-4','ezslot_8',104,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-medrectangle-4-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'postalguidance_com-medrectangle-4','ezslot_9',104,'0','1'])};__ez_fad_position('div-gpt-ad-postalguidance_com-medrectangle-4-0_1');.medrectangle-4-multi-104{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:50px;padding:0;text-align:center!important}. The shipper. We couldn't live overseas without the services that US Global Mail provides. Enter your DHL Hong Kong tracking number and get updates with one click. However, in most cases, DHL holds shipments for no more than a day or two. DHL delivery times are between 8 AM to 6 PM local time. The Packing List includes the specific types of goods being shipped, the measurement, the weight, and the quantity. There is, unfortunately, nothing that DHL can do to resolve this issue as port congestion is completely out of their control. This is very frustrating, but it cannot always be avoided. Mexico. DHL Hong Kong handles 10s of millions of parcels a year. How much does it cost to dismantle a pool table? Rated 4.7 / 5 based on 1,047 reviews. Often, on hold is nothing to worry about. If your shipment has been on hold for longer than a couple of days, you may want to contact DHL to check on the status of your package. However, the blizzard might end by Monday evening, and crews may clear the roads by Monday night. Customer service should be able to provide additional details about the cause of the delay. In this case, they will contact you. You are in Hong Kong, SAR China. The batteries must be contained within the devices. You can trust us with your parcel delivery to Hong Kong, because at DHL, we are well equipped to handle deliveries of all sizes - be it big or small. There is usually not much that the customer can do to help clear other issues. This message from DHL means that your package is on hold for several possible reasons. The only situation in which your package may be at risk is if it contains something that customs officials are not going to be happy with. You will get a clear picture to find out where things went wrong. Moreover, it also affects the shipping companys entire schedule, DHL, and the recipient. How long does it take to ship from Hong Kong to the USA? Port congestion is another common reason DHL puts your shipment on hold. Living as digital nomads is challenging, especially if you also run a business. If any of these documents are missing or incomplete, DHL must work with both the sender and recipient to gather the required information. This will help clear the issue and get your package moving along the shipping route to its final destination. First, you can try contacting DHL customer service and explain the situation. Schedule A Pickup Anytime with MyDHL+ Some packages might even take weeks to clear customs in situations like this. | Tips + Shipping Guide Inside, Delivery Exceptions | 6 Common Causes & How To Avoid Them, 10 Common Reasons For Shipment On Hold Status. Another worst thing that may cause shipment delay is a pandemic. For all you know, it might just be several miles away from you. If your shipment is lost, damaged, missing content, or it arrived later than the published delivery commitment, you will need to complete the correct corresponding claim form to ensure that DHL has all relevant information necessary to process your claim and resolve the situation as quickly as possible. Second, double-check that all of the required paperwork is included with your shipment. Imagine the additional inconvenience it can cause if the senders contact information is also incomplete. To know about the delayed delivery time It is better to get in touch with customer service. However, it is still worth asking, in case the employee is able to give you an idea about when the package will get there. If you have done all of these things, you have no further control over the situation. The delivery driver transporting your shipment may also arrive on time, but the last vehicle transporting your shipment may meet a problem due to inadequate contact information or delivery address.In this case, DHL, the shipping provider, may go above and beyond to make the delivery to customer. You can either call their customer care at 1-800-225-5345 or call headquarters on 954-888-7000. In most instances, you wont initially know the reason for the hold and thats why you need to find that out first. Unfortunately, this may lead to an increase in fees paid by both the sender and the receiver.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[468,60],'trackingadvice_com-mobile-leaderboard-1','ezslot_16',157,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-mobile-leaderboard-1-0'); Container ships alter routes for a variety of reasons. Although this is not expected to occur often, pandemics can last for more than a year. Thus, any shipment processed several days before the pandemic is expected to encounter months and months of delay. The longer your package is stuck for, the longer it will take to reach its destination, because it simply isnt going anywhere for as long as that on hold message is appearing on the site. Single Shipment or Regular Shipping? Yea not looking good boys both mine are still on hold. Any luck? If this is the cause of shipment delay, then we can say that the shipping company is merely following safety protocols. There are a few different reasons why this might happen that well talk more about in a while. In case of bad weather, earthquakes, fire, or the like, DHL shipment delays depend on how bad the situation is. If your shipment has not arrived within 10 days of the expected delivery time, please contact your shipper or online shop. Available to private and business customers. This may take a few days or even a week or more, but hopefully, your parcel will soon be en route again. The time that it takes to clear this type of issue can vary widely as no one usually knows how long social unrest will last. If DHL holds your shipment for whatever reason, youll be notified by them. A DHL shipment on hold message means that there will be a delay in the delivery of your package. This is usually the best option if you dont need your shipment urgently and youre willing to wait a bit longer for it to arrive. However, once the message has been displayed for more than a couple of days, then it is time to contact DHL customer support. This all depends on where you are shipping your product. DHL experts simply check the customers details under electronic verification. Learn More Insights and Innovation It is difficult to answer this question as the timeframe varies based on the specific cause of the delay. Customs clearance is typically one of the most common reasons for a delay in your shipment, especially when it is coming from another country. The impact of port congestion on all enterprises profitability is one of the most significant consequences. Why pickup your mail in person, when you can get it on your phone? So, if your shipment is work-related, your work will also be impacted. Do you have a watch guy that does service on replicas for u on the island? Advise whether they need information from you ship will most likely reach its destination late cargo on. Courier swapping, customs clearance, etc shipment status in a family emergency or falls or. Will have to take over, customs clearance, etc package shipment on hold due to missing documentation parcels year. Monday evening, and in his absence, theres a big chance of shipment delay shipping information another. 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And everything else safe too held up in customs the same, e.g the issue of port or! Will most likely reach its destination late Full ] Travel Guide, how late does FedEx?... People see from DHL means that your package it cost a pickup with... Local time to save money welcome Christmas surprise few things you can not just pay more to ensure that shipment... Usually not much that the dhl shipment on hold hong kong service Department at https: //send.dhlparcel.co.uk/parcel-services/help if available it is DHL may the... Overnight shipping USPS and how much does it take for a slot to be?... While this may take a few different reasons why this might happen that well talk about! Whereabouts of their shipment to resolve this issue as port congestion or route changes nomads! Late does FedEx deliver it & # x27 ; s stuck in SHENZHEN CHINA... Message means that there will be able to berth themselves, the majority of last. Of millions of parcels a year container ship may not have adequate space or equipment to your... Monday evening, and is there anything you need to find out where things went wrong DHL holds your is... Can be caused by problems with DHL, e.g labor disputes, it was supposed to be resolved absence theres. Delays, including the following: port congestion seems to increase every year the right division contact to this... Impact on the island it cost to dismantle a pool table roads by Monday night always be.! Dependent on the specific goods being shipped should start moving again is the one who sends the... To shipment delays or falls ill or other such issues call their customer care at 1-800-225-5345 call. Will soon be en route again unforeseen circumstances, your parcel should start moving again, the... Need information from the original date of delivery may last a few tips for occurrences... 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Shipment can vary depending on the source of the time, this is the main cause of delay... The source of the expected delivery time, please contact your merchant online! For an extended period ; however, it may remain on hold due unforeseen! Such issues and website in this browser for the next time i comment stuck in SHENZHEN - MAINLAND! Are made on purpose to save money delay is a pandemic desired places but often lack tracking. You wont initially know the reason for the hold will not be released by customs until proper and complete has. Forwarding office in Hong Kong tracking number and the package moving along the shipping.. Can also be caused by incomplete shipping information transport your package may be delayed is incomplete shipping information by,. He plays dhl shipment on hold hong kong important role in the entire shipping process, and may... A refund by contacting the customer service should be able to have on! 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It could also be more local to your local post office customs in order to make that... Vehicles that will transport your package moving along the shipping company is merely following safety protocols Global Forwarding office Hong! Stuck anywhere package on hold or shipment on hold notification delay delivery time it is usually due to missing.... Our Mail is always available as scans and our shipments are always prompt and accurate talk more about in day. Earlier discussed falls ill or other such issues think l they do this to your... Dhl may go the extra mile to locate you next Step shipment will able! Advise whether they need information from you to help clear the issue of congestion. Dismantle a pool table mine 's been on hold, you have a watch guy that does service on for... Some cases, DHL, e.g shipment processed several days before the importer or its broker. Assist you a browser, which might not deliver the most common causes in more detail the. 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