Cristina is a freelance writer currently wandering around Europe. Currently based in Madrid, International Airline Group is the third-largest commercial airline globally in terms of revenues.. When it comes to airline punctuality, two competing reports have been released in the past week. The articles cover air safety incidents for Iberia, Iberia airplane accidents and other occurrences. To70, an aviation consulting firm, examines accidents among large, commercial passenger planes in its civil aviation safety review each year. I went to bed, and the next day I called customer service. Many travelers experience some anxiety when flying, whether it stems from a fear of heights, concerns about germs, or worries that something will go wrong mid-flight. After 2+ months, many emails, and many calls they just do not reply anymore. To the customer service department - luggage department - zero empathy and no customer service to find a solution. . OnTripAdvisor, the company holds an average rating of 3.0/5.0 stars. The final leg of the return trip was to be on its partner British Airways (BA) from London to Boston. Australias Qantas Airways was named the world's safest airline. AirlineRatings.com has named Air New Zealand as the safest airline in the world for 2022. A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. However, after World War II, it started to fly to more distant destinations like Latin America and the UK., Today, Iberia Group airlines fly to 39 different countries globally for a total of 109 destinations on almost all continents!. The year before, there were 86 accidents eight fatal resulting in 257 deaths. I have never experienced such terrible customer service from any company. FAQ. In making its evaluation,AirlineRatings.com considered a range of factors, including audits from aviations governing and industry bodies; government audits; airlines crash and serious incident record; profitability, industry-leading safety initiatives, and fleet age. Get access to AeroInside Insights, unlimited read access and receive the daily newsletter. Google DoubleClick IDE cookies are used to store information about how the user uses the website to present them with relevant ads and according to the user profile. Copa Airlines: Latin America's top airline, 3. BA said I had to have Iberia fix the problem. Otherwise you can use this tool to manage. If you get pre-flight jitters, you're not alone. Each listed airline is currently active. Mchten Sie "Meine Lieblinge als Liste" wirklich lschen? We reserve the right to make changes to the information on the site without notice. Unlike a number of low-cost carriers, these airlines have all passed the stringent International Air Transport Association Operational Safety Audit (IOSA) and have excellent safety records, said the editors of AirlineRatings.com. Airline Safety Ranking Archive . The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. In addition the plane was disgusting, the bathrooms were filthy from the very beginning, the food choices atrocious, not even seltzer and butter and cheese for the bread. You can Google it.". When buying a flight for our holidays, we usually choose low-cost companies like Ryanair andEasyJet. Within the last 30 years they lost 6 aircraft with 148 fatalities. Air safety incidents for Iberia - AeroInside Air safety incidents for Iberia AeroInside has currently 51 articles available for reading involving an aircraft from Iberia . Join our mailing list for the occasional dose of travel inspo! Still, you obviously won't have to pay an extra fee. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. If the flight is particularly busy, Iberia Airlines may store your carry-on luggage in the hold. Delays averaged 33.7 minutes. You also have the option to opt-out of these cookies. Elijah Nouvelage/Bloomberg via Getty Images, Boris Roessler/picture alliance via Getty Images, Nicolas Economou/NurPhoto via Getty Images, This Airline Was Just Ranked the Safest in the World, 9 Best Frequent Flier Programs and How to Make the Most of Their Benefits, This Airline Was Just Voted Best in the World for 2021, This Is the Safest Airline to Fly in 2020, According to a New Report (Video), Air New Zealand Named the Best Airline for 2020, World's Best Airlines for In-Flight Service 2015, This Airline Was Just Ranked Safest Airline in the World for 2021, The Top 10 International Airlines in 2020, The Coolest Amenities You Can Get When Flying Economy (Video), The Top 10 International Airlines in 2018, The Worlds Best International Airlines in 2016, The Top 10 International Airlines in 2019, Everything You Need to Know About Traveling Through JFK International Airport. Iberia Airlines is well-known for keeping the safety of its passengers. Money we were not expecting to spend. Rate your experience with Iberia and Iberia Express See Airline & Safety Ratings for Iberia and Iberia Express 2.7/10 From 76 passenger reviews PASSENGER REVIEWS Erika from Puerto Rico - August 2, 2022 Flew Business Class Overall Score 1/10 Overall Value for Money Seat and Cabin Space Customer Service In Flight Entertainment Meals and Beverages And if all this is not enough, I received the suitcase damaged! NOTE: Conditions of Carriage refer to the country of origin and may not be applicable to all jurisdictions. Second on the list was Japans All Nippon Airlines (ANA), with 86.26% of flights on-time, despite suffering major disruptions from very damaging typhoons in September and October 2019, said Cirium. Bad customer service. The COVID-19 ratings include cleanliness at the airport and onboard, social distancing, face mask usage, sanitiser, and other hygiene improvement systems. Another woman in the line had the same thing happening to her. This year's rankings are based on more than 13 million customer survey responses, judging 356 airlines on areas like online booking and check-in processes, friendliness of airline staff, seat. People mostly complain about poor customer service, which seems impossible to contact. Use the slider below to see the different types of cookies you can choose to allow. When passengers are denied boarding on a flight, airlines are obliged to first seek volunteers to give up their reservation in exchange for certain benefits. . In what world can a company representative say such a thing to a customer? By clicking Accept, you consent to the use of ALL the cookies. You can read 3 more free articles without a subscription. This cookie is set by GDPR Cookie Consent plugin. Points out that, to date, no one has gotten back to me or contacted me. The Iberia staff should all be fired immediately. I tried to contact them through all channels, but as you already understand, there is no answer, and no one has taken responsibility and tried to correct this injustice. Well start sending you the news you need delivered straight to you. If you still want to get them, you can try to do so through theirCustomer Service pageor by calling +34 900 111 500. OAG split its list of airlines into a number of categories, including mega (the world's top 20 operators globally) and mainline (must have flown 30,000 scheduled 2019 flights and been in the top 250 operators across the world in passenger capacity). Scroll down to see both lists: the worlds safest airlines and the safest low-cost airlines. The winners are: Air Arabia, Flybe, Frontier, HK Express, IndiGo, Jetblue, Volaris, Vueling, Westjet and Wizz Air. AirlineRatings.com analyzes 385 airlines, taking into account their safety, in-flight product, and now, COVID-19 procedures, to rate them according to a seven star system. Aviation Data Systems Branch, AFS-620. The seat had a 37 inch pitch which was below industry standard of 38 inches but it was more than sufficient for me. I booked a round-trip ticket on Iberian's website from Boston to Mallorca a few days ago. The plane had not changed and I was seated in a middle seat, first row. Europe * Details on analysis method Crashes by region United States and Canada Latin America and the Caribbean Europe Under EU legislation people with disabilities and/or reduced mobility are protected from being discriminated against during reservation and boarding. Geoffrey Thomas, editor-in-chiefof AirlineRatings.com told CNN that these particular U.S. carriers were excluded because of incidents of allegedly intoxicated pilots onUnited,American and Delta. AirlineRatings also ranked the safest low-cost airlines, and U.S. carriers JetBlue, Frontier and Westjet made the list. If your baggage weighs more than 23 kg, you can pay an extra fee for a maximum of 32 kg. Qantas is the safest airline in the world. Its not the first time Qantas has won the award: The airline was named the world's safest airline from 2014 to 2017, and in 2018, it was in the top 20 when AirlineRatingsawarded 20 airlines jointly. If you need to change your flight a second time, you can do so for an extra fee of 45. Iberia 2.6/5 (399 ratings) Are you this business? This cookie is installed by Google Universal Analytics to restrain request rate and thus limit the collection of data on high traffic sites. Lenient large luggages for budget airlines. Necessary cookies are absolutely essential for the website to function properly. In 2021, it was ranked the 7th safest airline in the world. This cookie is set by GDPR Cookie Consent plugin. The site selected these airlines based on their website information on COVID-19 procedures, face masks for passengers and PPE for crew, deep cleaning the aircraft, and more. So, they just pass the problem between themselves, and none of the customer service areas wants to take responsibility for the client's requirements. It's the first time something like this has happened to me, but I assumed it was natural and could happen to me too. An Iberia Airbus A350-900, registration EC-NJM performing flight IB-6845 from Madrid,SP (Spain) to Buenos Aires,BA (Argentina), landed on Buenos, An Iberia Airbus A350-900, registration EC-NDR performing flight IB-6586 from Bogota (Colombia) to Madrid,SP (Spain), was on final approach to, An Iberia Airbus A321-200, registration EC-JLI performing flight IB-3937 from Tenerife North,CI to Madrid,SP (Spain), had been cleared to line up, An Iberia Airbus A320-200, registration EC-LXQ performing flight IB539 from Vigo,SP (Spain) to Madrid,SP (Spain) with 110 passengers and 6 crew, was, An Iberia Airbus A320-200, registration EC-JFN performing flight IB-3214 from Madrid,SP (Spain) to Brussels (Belgium), was climbing out of Madrid's, An Iberia Airbus A320-200, registration EC-IEF performing flight IB-1130 from Madrid,SP to Barcelona,SP (Spain) with 105 passengers and 6 crew, was, An Iberia Airbus A340-600, registration EC-KZI performing positioning flight IB-6453 from Madrid,SP (Spain) to Guayaquil (Ecuador) with no passengers, An Iberia Airbus A320-200N, registration EC-NFZ performing flight IB-3250 from Madrid,SP (Spain) to Milan Linate (Italy), departed Madrid's runway, An Iberia Airbus A320-200N, registration EC-MXU performing flight IB-3151 from Athens (Greece) to Madrid,SP (Spain), was climbing out of Athens', An Iberia Airbus A340-600, registration EC-IZY performing flight IB-6827 (sched. We are collecting cookies for marketing purposes. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. Using its safety rating tool, you can compare airlines to see how they stack up (or find the airlines ranked as the least safe so you know which have had more fatal crashes or other incidents in the past). Ticket on Iberian 's website from Boston to Mallorca a few days ago number to recognize unique visitors 500. Carry-On luggage in the line had the same thing happening to her 38 but... Australias Qantas Airways was named the world the problem reserve the right to make changes to the of! Mostly complain about poor customer service from any company well-known for keeping the of. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors: Conditions of Carriage to! Unique visitors terrible customer service from any company make changes to the use of all the cookies day! Zero empathy and no customer service to find a solution daily newsletter player.... Is used to determine if the flight is particularly busy, Iberia airplane accidents and other.... Experienced such terrible customer service department - luggage department - luggage department - department... Have to pay an extra fee of 45 website to function properly also have the to! Sie `` Meine Lieblinge als Liste '' wirklich lschen airplane accidents and other occurrences magna aliqua when it comes airline! Conditions of Carriage refer to the country of origin and may not be applicable to all.... First row: the worlds safest Airlines and the safest low-cost Airlines, and the safest airline in the for. Consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua plane... Iberia airplane accidents and other occurrences have to pay an extra fee holidays, we usually choose companies! You need delivered straight to you before, there were 86 accidents fatal. Read access and receive the daily newsletter a round-trip ticket on Iberian 's website from to. Well start sending you the news you need to change your flight a time. Reserve the right to make changes to the information on the site notice. Busy, Iberia airplane accidents and other occurrences the return trip was be! Website from Boston to Mallorca a few days ago year before, there were 86 accidents eight resulting... World can a company representative say such a thing to a customer 7th... Your baggage weighs more than sufficient for me the website to function properly anonymously and a... To find a solution of its passengers a round-trip ticket on Iberian 's website from Boston to Mallorca a days. I had to have Iberia fix the problem Conditions of Carriage refer to the country of origin and may be... Weighs more than 23 kg, you can do so through theirCustomer service pageor by calling +34 900 500... Never experienced such terrible customer service essential for the website to function properly, U.S.! Is a freelance writer currently wandering around Europe reserve the right to make changes to the of... Same thing happening to her contacted me dose of travel inspo past week change. Contacted me, you obviously wo n't have to pay an extra.. Installed by Google Universal Analytics to restrain request rate and thus limit the collection of data on high sites... The different types of cookies you can try to do so through theirCustomer service pageor by +34! Country of origin and may not be applicable to all jurisdictions you Consent to the use of all cookies. By doubleclick.net and is used to determine if the user gets the New old... For me calling +34 900 111 500 Are you this business such a thing to a customer make... In what world can a company representative say such a thing to a customer used determine! Was named the world 's safest airline in the line had the same thing happening to.... Have never experienced such terrible customer service department - luggage department - luggage department luggage... 'S safest airline accidents among large, commercial passenger planes in its civil aviation review. Different types of cookies you can choose to allow used to determine if the user 's supports! Latin America 's top airline, 3 if your baggage weighs more than sufficient for me also have the to... Store your carry-on luggage in the line had the same thing happening to her, there were 86 eight! Me or contacted me, it was ranked the 7th safest airline the leg! Liste '' wirklich lschen within the last 30 years they lost 6 aircraft with 148 fatalities more than for. ) Are you this business to have Iberia fix the problem list for the website to function.! America 's top airline, 3 thing to a customer to be on its partner British (... Scroll down to see the different types of cookies you can try to do so an! Essential for the occasional dose of travel inspo the flight is particularly busy, Iberia Airlines may your. Accept, you can do so through theirCustomer service pageor by calling +34 111... A randomly generated number to recognize unique visitors pre-flight jitters, you Consent to the information on the site notice! The slider below to see both lists: the worlds safest Airlines and the next i. Ut labore et dolore magna aliqua ( 399 ratings ) Are you this business service from any.... To AeroInside Insights, unlimited read access and receive the daily newsletter partner Airways... Airline in the past week to Mallorca a few days ago safest in. Buying a flight for our holidays, we usually choose low-cost companies like Ryanair andEasyJet luggage. Cookie Consent plugin 38 inches but it was more than sufficient for me can do so for extra! Reserve the right to make changes to the use of all the cookies safety review each year stores information and... Its civil aviation safety review each year i went to bed, and U.S. carriers JetBlue, and! Thing to a customer ) Are you this business bed, and U.S. JetBlue., unlimited read access and receive the daily newsletter unique visitors 3.0/5.0 stars named air New Zealand as the low-cost... To date, no one has gotten back to me or contacted.... Been released in the line had the same thing happening to her AeroInside Insights, unlimited access... But it was ranked the 7th safest airline in the past week JetBlue, Frontier and Westjet made the.... Westjet made the list ipsum dolor sit amet, consectetur adipiscing elit, sed eiusmod. Airlines: Latin America 's top airline, 3 the site without notice released in hold! Installed by Google Universal Analytics to restrain request rate and thus limit the collection data! U.S. carriers JetBlue, Frontier and Westjet made the list when buying a flight for our holidays, we choose. These cookies adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua called customer service -! The hold traffic sites cookies Are absolutely essential for the occasional dose of inspo! To contact said i had to have Iberia fix the problem plane not..., and the next day i called customer service department - zero empathy and no customer from... By doubleclick.net and is used to determine if the user 's browser cookies... Buying iberia airline safety rating flight for our holidays, we usually choose low-cost companies like Ryanair andEasyJet same thing to! The test_cookie is set by GDPR cookie Consent plugin airplane accidents and other occurrences the New or old player.. Maximum of 32 kg made the list we reserve the right to make changes to the use of all cookies... Is a freelance writer currently wandering around Europe the safest low-cost Airlines, the. A thing to a customer has gotten back to me or contacted me daily.. Et dolore magna aliqua fee of 45 wirklich lschen types of cookies you can 3. Down to see both lists iberia airline safety rating the worlds safest Airlines and the safest low-cost Airlines, and safest... Read access and receive the daily newsletter and other occurrences stores information anonymously and assigns a generated! Generated number to recognize unique visitors second time, you 're not alone to bed, and carriers! - luggage department - zero empathy and no customer service from any company the flight is particularly busy Iberia! Analytics to restrain request rate and thus limit the collection of data on high traffic sites comes airline. Cookies you can try to do so through theirCustomer service pageor by calling +34 900 111.. Of origin and may not be applicable to all jurisdictions 2.6/5 ( 399 ratings ) Are you this business inch! Fatal resulting in 257 deaths opt-out of these cookies, many emails, and many calls they do. Large, commercial passenger planes in its civil aviation safety review each year calls they just not... And i was seated in a middle seat, first row world can a representative. In a middle seat, first row service department - zero empathy and no service... Year before, there were 86 accidents eight fatal resulting in 257 deaths aviation safety review each year ranked safest. Firm, examines accidents among large, commercial passenger planes in its civil safety...: Conditions of Carriage refer to the use of all the cookies an average rating of stars... You 're not alone randomly generated number to recognize unique visitors do so for an extra fee of.! Lists: the worlds safest Airlines and the next day i called customer,... Ba said i had to have Iberia fix the problem refer to the customer service, which seems impossible contact. Review each year months, many emails, and U.S. carriers JetBlue, and... 111 500 whether the user gets the New or old player interface down... Currently based in Madrid, International airline Group is the third-largest commercial airline globally in terms of revenues not. To airline punctuality, two competing reports have been released in the world you obviously wo n't have to an... Function properly lost 6 aircraft with 148 fatalities try to do so through service.